Integrated process excellence lead

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Looking for Your Dream Job? Join Our Ice Cream Team!

About Magnum Ice Cream

The Magnum Ice Cream Company (TMICC) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. We are investing to unlock the full growth potential of The Magnum Ice Cream Company as a standalone entity, once we separate from Unilever, which is planned to happen before the end of 2025. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you!

About Global Business Solutions (GBS)

A business partner & transformation engine for TMICC and aim to offer integrated of People, process, data and technology from design to deliver. This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream organization. As part of this set-up, Magnum Ice Cream will establish a future-fit and innovative GBS organization, partnering with multiple business functions across a global footprint to optimize processes, unlock business savings, and operational efficiency. The GBS organization will partner key business functions including Finance, Enterprise Solutions and Information Technology, Procurement, Supply Chain, HR, Marketing, Customer Development and Sales, and Sustainability.

Key Responsibilities

• Collaborate with TMICC GBS Hub to design and execute TMICC CI approach
• Create a framework for all workstreams on CI methodology launching with an agile and efficient way of working
• Build Lean / Continuous improvement capabilities for the centers
• Implement and maintain Lean Tools and training deployment (TTT) / build up and deploy continuous improvement training program
• Support CI initiatives in close collaboration with Functional Leads and BPO (e.g. VSM…)
• Business analyst for RPA (where relevant) implementation and other automation tools.
• Support workstreams and drive ESSA (Elimination / Simplification / Standardization / Automation) projects
• Support to deliver operational efficiencies, process standardization and harmonization
• Drive mindset of continuous improvement as a culture of GBS
• Support GBS Sr Director to drive the performance agenda.
• Provide coaching on LSS/process re-engineering and successful implementation of projects
• Drive mindset of continuous improvement as a culture of TMICC
• Leverage the TTT program to deliver continuous improvement training to center
• Continuous Improvement of event design and promotion
• Support best practice sharing cross centers/workstreams
• Manage, coordinate, and enable project stakeholders throughout the project life cycle, to successfully deliver and embed the project within the organization.
• Support, document and drive projects for the Functional areas and BPO
• Close collaboration with cross-functional teams to deliver specific projects
• Use and deploy Project Management framework for GBS
• Ensure the preparation of all documentation required for projects, and respective reporting
• Interpersonal skills to liaise with GBS stakeholders (leadership, operations)
• Identify solutions on escalations and propose these to the project sponsor and support their resolution in a timely and appropriate manner.
• Use appropriate and effective communication methods to Senior Management and project stakeholder throughout the project life cycle, to successfully deliver and embed the project within the organization.

Key Relationships

• Operations Center Leads
• Functional GBS Operations teams
• Global process owner
• GBS Delivery excellence global team
• Transition team
• Tech and Global IT Suppliers

Knowledge, Skills and Abilities

About 12+ years of overall experience, with 7+ years in process improvement and standardization Comprehensive understanding of E2E processes in Global Business Services People management skills with experience in leading Teams (directly / indirectly) for at least 3+ years Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment Experience in delivering LEAN Six Sigma training and change management capabilities. Extensive experience with Continuous Improvement methodologies LEAN/DFSS/DMAIC Strong data acumen including RCA capability, and automation project experience Experience in providing clear guidance and instructions to operational teams and coaching Excellent collaboration skills, influence without authority, and work in a matrix organisation. Excellent communication Skills at all levels of stakeholders.

Additional Qualifications

University degree or equivalent experience, preferably in accounting or business administration PMO Certification

Are You Excited to Craft the Ice Cream Future?

TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to TMICC’s career portal. We take pleasure seriously. Join the Ice Cream team now!

Why Join Us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. You may notice references to Unilever, as well as Unilever’s policies and terms and conditions, on this career site. This is because we are still sharing some services under the terms of our separation from the company. Please be aware that your application and the information you submit via this site will go directly and exclusively to The Magnum Ice Cream Company for roles within The Magnum Ice Cream Company.