Mahindra & Mahindra Limited·Today

Dy. manager -customer care

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Location

onsite, Chākan, MH, India

Commitment

Full Time

Level

Senior (5+ years)

Required skills

Communication SkillsCustomer SupportProduct KnowledgeRoot Cause AnalysisStatistical AnalysisTeamworkChange ManagementIncident ManagementBenchmarkingWarranty AnalysisProcess ImprovementTechnical Service Bulletin

Job Description

Responsibilities & Key Deliverables

Product Quality improvement.
Warranty cost reduction.
Effective Implementation of Service Support Tools.
Technical Service Bulletin release.
PRC Management - Process Improvement.
Concern based field / Dealer visit for JI.
Warranty failed parts analysis.
Active participation in CFTs.

Preferred Industries

Education Qualification

Diploma in Engineering;
Bachelor of Engineering;
Diploma in Engineering in Mechanical;
Bachelor of Engineering in Mechanical;
Bachelor of Engineering in Automobile.

General Experience

5 - 10 year

Critical Experience

System Generated Core Skills

Communication Skills
Customer Support
Product Knowledge & Application
Root Cause Analysis
Statistical Analysis
Teamwork

System Generated Secondary Skills

Change Management
Product Knowledge
Incident Management
Benchmarking

Ready to join the team?

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  Senior Product Manager Interview
  Sarah Jenkins
- 2:30 PM - 3:00 PM
  Initial Interview
  Alex Chen
Mon
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  Product Manager Interview
  David G. (Hiring Manager)
- 4:15 PM - 5:15 PM
  First Round Interview
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  Introductory Interview
  Marta W.
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  Kick-off Interview
  Daria (HR)
Wed
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  Qualifying Interview
  James Miller
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  Discovery Interview
  Chris V.
Thu
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Dy. manager -customer care

Required skills

Job Description

Responsibilities & Key Deliverables

Preferred Industries

Education Qualification

General Experience

Critical Experience

System Generated Core Skills

System Generated Secondary Skills

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
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Stop wasting hours
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Frequently Asked
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