POSITION PURPOSE:

We are seeking a skilled CIAM supporter to join our dynamic team. In this role, you will be instrumental in operating our SAP-CDC platform by resolution of platform issues or outages while building the bridge to our SaaS vendor SAP. You take care to ensure operational stability of the CIAM platform for our customers.

YOUR TASKS AND RESPONSIBILITIES:

• Incident Management: Provide solutions for our internal customers by analyzing issues and taking the right actions
• Service Request Management: Implement changes in SAP-CDC which are requested by application managers.
• Platform Monitoring: Check platform availability and events to avoid or defend cyber attacks
• Take over applications: Take over applications and mobile apps after GoLive.
• Screen Set Development: Customize and develop screen sets based on customer requirements.
• Identity Migration: Manage the migration of customer identities to our platform.
• UX Design: Design user experiences for CIAM processes that enhance usability and engagement.
• Feature Tracking: Track and evaluate new features and breaking changes released for SAP-Customer Data Cloud, ensuring platform stability.
• Data Cleansing and Compliance: Perform regular data cleansing activities to keep the platform up-to-date. Answer requests regarding consent management and data subject requests

WHO YOU ARE:

Technical Skills Required:

• Knowledge of SAP-Customer Data Cloud, including the B2B module.
• Expertise in authentication and authorization protocols (SAML, OIDC, Tokens, SCIM, Passkeys, etc.).
• Familiarity with AWS resources such as S3 buckets and CloudFront.
• ServiceNow for incident and service request management

Soft Skills:

• Ability to work effectively in a global distributed team.
• Strong project management skills to consult on various projects simultaneously.
• Excellent presentation skills to showcase platform capabilities and solutions.
• Design thinking skills to transform customer needs into effective solutions.

Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work- for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here.

Bayer does not charge any fees whatsoever for recruitment process. Please do not entertain such demand for payment by any individuals / entities in connection with recruitment with any Bayer Group entity(ies) worldwide under any pretext.

Please don’t rely upon any unsolicited email from email addresses not ending with domain name “bayer.com” or job advertisements referring you to an email address that does not end with “bayer.com”. For checking the authenticity of such emails or advertisement you may approach us at HROP_INDIA@BAYER.COM.

YOUR APPLICATION

Bayer is an equal opportunity employer that strongly values fairness and respect at work. We welcome applications from all individuals, regardless of race, religion, gender, age, physical characteristics, disability, sexual orientation etc. We are committed to treating all applicants fairly and avoiding discrimination.

Location: India : Karnataka : Bangalore

Division: Enabling Functions

Reference Code: 884420