Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Network Operations & Transmission Monitoring Specialist to provide 24x7 operational support for network monitoring, incident management, carrier coordination, and service assurance across transmission and transport technologies. This role is based in Pune and is ideal for individuals with experience in network operations centres (NOC), transmission networks, alarm monitoring, and service restoration activities. The position plays a critical role in maintaining network availability, ensuring customer service continuity, meeting defined service level agreements, and coordinating effectively with internal teams and external carriers.

What you’ll do

• Monitor network alarms and alerts across multiple transmission technologies in a 24x7 operational environment.
• Raise, manage, and progress incident tickets through to appropriate resolution teams.
• Validate alerts using network management systems, databases, and planned network activity records.
• Perform initial troubleshooting and basic service impact assessments.
• Coordinate with carriers to raise faults, track progress, and ensure timely restoration of services.
• Escalate incidents in accordance with defined operational processes and escalation matrices.
• Provide dedicated monitoring support for hypercare and priority customer services.
• Conduct daily, weekly, and monthly proactive health checks across network environments.
• Manage operational hotline calls and shared email queues on a best-effort basis.
• Support change management activities, including network change implementation and execution.
• Maintain adherence to established operational processes, service levels, and quality standards.
• Contribute to service restoration planning and operational improvement activities.

Who you are

Experience in telecommunications operations with a sound understanding of transmission and transport network technologies. Strong knowledge of SDH/SONET, OTN, Ethernet, DWDM, optical fibre networks, and associated alarm management. Experience using Network Management Systems (NMS), Element Management Systems (EMS), monitoring tools, ticketing platforms, Citrix, and remote access technologies. Understanding of carrier management, incident handling, escalation processes, and service assurance practices. Working knowledge of IP networking concepts and network change management processes. Familiarity with testing equipment such as OTDR, RTU, and BERT. Strong analytical and problem-solving skills with the ability to work effectively under pressure. Effective written and verbal communication skills with the ability to collaborate across technical and business teams. Ability to work flexible shifts within a 24x7x365 operational environment. Commitment to continuous learning, customer service, and process excellence.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global network operations environment supporting critical customer services.
• Exposure to diverse transmission, transport, and network management technologies.
• Experience working with international carriers, suppliers, and cross-functional operational teams.
• Development opportunities within service assurance, incident management, and network operations.
• A collaborative environment focused on customer experience, operational excellence, and continuous improvement.

What skills you will learn

• Advanced network monitoring and event management techniques.
• Carrier engagement and service restoration coordination.
• Incident lifecycle management and service assurance best practices.
• Operational change management and network maintenance processes.
• Service impact assessment and prioritisation methodologies.
• Cross-functional stakeholder communication and escalation management.
• Practical application of transmission, optical, and IP networking concepts in real-world environments.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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