Shangri-La Jakarta Job Description

Horizon Club Manager provide guest service as well as supervision, direction and leadership in the Horizon Club Lounge in accordance with the objective, performance and quality standards established by Shangri-La Group and the Hotel.

Job Requirements

• Certificate in Hotel Management or relevant background
• Minimum 5–7 years of experience in F&B or hotel operations, with at least 2–3 years in a supervisory or managerial position, preferably in a luxury hotel.
• Strong F&B background, with solid knowledge of food and beverage operations, service standards, menu knowledge, and beverage service.
• Proven experience in managing Executive Lounge, Club Lounge, or premium guest services is highly preferred.
• Strong understanding of guest relations and luxury service standards, with the ability to create personalized and memorable guest experiences.
• Experienced in team leadership, coaching, training, and performance management.
• Strong knowledge of F&B cost control, inventory management, and operational procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Able to handle guest feedback and complaints professionally and effectively.
• Strong organizational skills with the ability to manage daily operations, events, and multiple priorities.
• Passionate about hospitality, F&B, and delivering service excellence.
• Able to work in a fast-paced, multicultural, and dynamic environment.
• Fluent in English, both written and spoken.