Job Description:

1. Front Desk & Client Experience

Serve as the first point of contact for clients, talent, partners and visitors. Manage the front desk and ensure a professional and welcoming studio experience. Handle studio enquiries and direct clients appropriately. Coordinate client arrivals and ensure relevant teams are prepared. Maintain a strong understanding of the studio's services and capabilities.

2. Studio Bookings & Scheduling

Manage the studio booking calendar and day-to-day schedule. Coordinate booking enquiries, confirmations, changes and cancellations. Ensure all studio requirements are identified ahead of each booking or production. Maintain visibility of upcoming productions, clients and studio activities. Support efficient studio utilisation and minimize scheduling conflicts.

3. Production Coordination

Working closely with the Head of Production, the role will: Coordinate the operational requirements for studio productions. Ensure studio spaces are prepared ahead of shoots and sessions. Coordinate production schedules, talent, crew and other required resources. Ensure equipment, props and production materials are available. Support smooth coordination between clients, talent and production teams. Monitor production schedules and resolve day-to-day operational issues. Ensure proper reset and handover of studio spaces after productions.

4. Studio Operations & Readiness

Ensure the studio is clean, organised and production-ready at all times. Conduct regular readiness checks across all studio areas. Coordinate studio setup and reset before and after productions. Identify and escalate maintenance and facility issues. Maintain clear operational checklists and procedures.

5. Equipment, Inventory & Consumables

Maintain an accurate inventory of studio equipment and assets. Monitor equipment usage, movement and condition. Coordinate equipment preparation for production. Manage household supplies and studio consumables. Monitor stock levels and raise replenishment requirements in a timely manner. Ensure equipment and supplies are properly stored and organised.

6. Studio Business Support

Working closely with the Business Director, the role will: Support the management of studio enquiries and bookings. Assist with client visits and studio tours. Maintain accurate records of bookings and studio activity. Support initiatives aimed at increasing studio utilisation. Identify opportunities to improve the client experience and studio operations. Provide regular updates on bookings, utilisation and operational requirements.

7. Operational Processes & Administration

Maintain clear processes for studio bookings and usage. Ensure production and operational checklists are completed. Maintain accurate documentation and records. Support the development and implementation of Standard Operating Procedures (SOPs). Ensure effective communication and handovers between relevant teams.