Snr business support manager

Description Following the acquisition of Virgin Money, Nationwide is on a bold journey to build a credible, relationship-led Business Bank, combining strong customer advocacy, deep sector and local knowledge, sustainable growth and disciplined risk management aligned to the benefits of being a modern mutual. We now have a unique opportunity for an experienced Senior Business Manager to join our Business Banking Products leadership team. Reporting directly to the Director of Business Banking Products, this role sits at the centre of one of Nationwide's most exciting growth agendas, helping to shape and coordinate the future direction of our Business Banking proposition.

Operating across a broad product portfolio, you’ll provide strategic support to the Director whilst bringing together product planning, portfolio governance, performance reporting, market insight and business management activity across multiple product disciplines. Working closely with Product Heads and senior stakeholders across the organisation, you'll help ensure the Business Banking Products function remains aligned, informed and focused on delivering exceptional outcomes for customers and colleagues. You'll be the key point of coordination across the Product leadership team, helping to connect strategy, execution and governance while providing the insight, structure and oversight needed to support effective decision making. This is a role for someone who enjoys operating at pace, managing complexity and influencing across a wide range of stakeholders without direct ownership of every outcome.

Responsibilities

What you'll be doing

Strategic Portfolio Planning & Coordination

• Coordinate portfolio planning, prioritisation and strategic delivery activity across the Business Banking Products function
• Support the development of portfolio plans, investment priorities and business objectives aligned to the wider Business Banking strategy
• Identify dependencies, risks and opportunities across product areas, ensuring leadership teams have clear visibility of priorities and progress
• Help drive alignment and consistency across multiple product workstreams and initiatives

Executive Support to the Director of Business Banking Products

• Act as a trusted partner to the Director, providing high-quality briefings, analysis, recommendations and executive support
• Support leadership forums, governance committees and strategic planning activities
• Coordinate key leadership activities, ensuring actions and priorities are effectively managed and communicated
• Provide insight and challenge to support informed and timely decision-making

Governance, Risk & Regulatory Coordination

• Act as the central point for governance activity across the Business Banking Products portfolio
• Coordinate governance forums, reporting requirements and executive submissions across Product teams
• Support Product Heads in ensuring appropriate regulatory, risk and conduct considerations are reflected within product activities
• Maintain clear oversight of portfolio risks, issues, actions and regulatory commitments

Market, Competitor & Customer Insight

• Develop and maintain a comprehensive view of market trends, competitor activity and evolving customer needs
• Bring together insight from internal and external sources to inform portfolio discussions and strategic decision-making
• Support the identification of future opportunities, emerging risks and proposition enhancements
• Produce regular market and industry updates for the Director and Product leadership team

Commercial & Performance Management

• Coordinate performance reporting across the product portfolio, bringing together commercial, customer and operational measures
• Develop management information and executive dashboards that provide meaningful insight into performance and outcomes
• Support portfolio reviews by identifying trends, opportunities and areas requiring intervention
• Help track delivery against strategic objectives, business plans and key performance indicators

Stakeholder Management & Leadership Collaboration

• Build strong relationships across Product, Commercial, Relationship Banking, Distribution, Risk, Technology, Operations, Finance and Customer teams
• Facilitate effective collaboration across product areas and support the delivery of cross-functional initiatives
• Act as a connector across the Business Banking leadership community, ensuring priorities and messaging remain aligned
• Support senior stakeholder engagement through well-structured communication and governance

Change & Transformation Support

• Coordinate strategic initiatives, transformation programmes and product delivery activity across the portfolio
• Monitor progress against agreed milestones, ensuring key dependencies and risks are understood and addressed
• Support the embedding of new capabilities, operating models and ways of working
• Help ensure change activity remains aligned to strategic objectives and customer outcomes

Leadership & Team Contribution

• Play an active role within the Business Banking Products leadership team
• Promote a culture of collaboration, accountability, innovation and continuous improvement
• Provide leadership and coaching to colleagues where applicable
• Contribute to wider Business Banking objectives and strategic priorities

Qualifications

About you

You'll bring significant experience from a Business Banking, Product Management, Strategy or Business Management environment, with a strong understanding of product development and product lifecycle management, with the ability to support the evolution of customer propositions and drive alignment between strategic objectives, commercial priorities and delivery outcomes. Comfortable operating in a complex, matrix environment, you'll have experience leading portfolio, programme and project management activity across multiple stakeholders, bringing clarity, pace and focus to competing priorities.

You'll be adept at business analysis and requirements gathering, using sound judgement and insight to identify opportunities, solve problems and inform decision making at both a strategic and operational level. You'll combine strong financial and commercial awareness with highly developed analytical skills, using data analysis, performance metrics and management information reporting to provide meaningful insight, challenge thinking and support effective prioritisation. You'll be comfortable interpreting complex information and translating it into clear recommendations for senior audiences, helping to shape discussions and influence outcomes.

You'll also bring a strong understanding of regulatory and risk management principles within a financial services environment, ensuring customer, conduct and governance considerations are appropriately reflected in decision making. Experience of customer journey mapping and process design will enable you to identify opportunities to improve customer experiences, simplify processes and enhance the effectiveness of the overall proposition.

We're looking for someone who can see the bigger picture whilst maintaining a sharp focus on delivery, governance and outcomes. You'll have experience supporting change management and implementation activity, helping teams successfully navigate transformation, embed new ways of working and deliver sustainable business improvements. More broadly, you'll be a credible, commercially minded and collaborative professional who is comfortable influencing senior stakeholders and working across Product, Commercial, Risk, Finance, Operations and Technology. You'll bring intellectual curiosity, sound judgement and the confidence to provide constructive challenge, helping ensure the Business Banking Products function remains aligned, informed and well-positioned to deliver its strategic ambitions.

About your rewards

We continually review and evaluate our offering to ensure we have a broad range of market competitive benefits available for our colleagues. When you put a lot in, it’s only fair to expect a lot out. So, when you help us do the right thing for our customers, we want to reward you. There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide. As a mutual, we’re owned by our members — those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of profit. We put their needs first. Always. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. We are purpose driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

To apply, simply click the ‘Apply Now’ button. Please ensure you attach your CV and complete a few short application questions. And if you’d like to find out more about the role or have any questions, please contact: Johanna.Polzmann@nationwide.co.uk (Executive Resourcing)