Process manager

Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.

Evri Premium | Coventry Hub Permanent | Night Shift: 6:30pm - 4:30am

Join the UK's Premier Parcel Delivery Company

At Evri Premium, we're committed to delivering operational excellence through our people. We're looking for an experienced Process Manager to join our Coventry Hub operation and lead a key area of our warehouse network.

This is a fantastic opportunity for a proven operational leader to take ownership of a fast-paced area of the business, driving performance, developing high-performing teams and ensuring the safe, efficient and cost-effective delivery of our services.

What You'll Be Doing

• Leading the day-to-day management of a key operational area within the Coventry Hub.
• Driving productivity, quality and service performance against operational targets.
• Managing and developing Supervisors and Team Leaders through coaching and performance support.
• Ensuring effective resource planning to meet operational demands and changing volumes.
• Promoting high standards of health & safety, quality and operational compliance.
• Using data and performance metrics to identify opportunities for improvement and drive continuous improvement initiatives.
• Managing operational costs while delivering excellent customer and client service levels.
• Creating a positive, high-performance culture where colleagues feel supported, engaged and motivated to succeed.

What We're Looking For

Essential Experience & Skills

• Proven experience within warehouse, logistics, distribution or hub operations.
• Experience leading, motivating and developing high-performing teams.
• Strong understanding of operational performance metrics and continuous improvement.
• Excellent leadership, coaching and stakeholder management skills.
• Ability to work effectively in a fast-paced operational environment.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Confident decision-maker who can influence change and drive results.
• Passion for delivering excellence in safety, quality and customer service.

Qualifications & Knowledge

• Strong Maths, English and IT skills.
• Experience using operational systems and performance data.
• Full UK driving licence.
• Proven ability to translate business objectives into effective operational processes.

What We Can Offer You

We're proud to offer a workplace where everyone can thrive. Here's what you can expect:

• At least 28 days' annual leave, including Bank Holidays.
• Excellent career progression opportunities.
• Access to flexible benefits including shopping vouchers, insurance and healthcare options.
• A supportive and inclusive working environment where you can develop and grow your career.

Why Evri Premium?

At Evri Premium, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring their authentic selves to work. We want our workforce to reflect the customers and communities we serve, creating an environment where every colleague feels valued, respected and empowered to succeed.

Ready to take the next step in your operational leadership career? Apply today and become part of our Coventry Hub team.

Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive. At Evri Group, everyone is welcome.