Inventory operative

Location: West Bromwich (base location) Salary: £27,750 plus excellent benefits Schedule: Permanent, 37.5 hours per week, Monday to Friday, 8am to 4pm

Ready to impact a better future?

As an Inventory Operative in our AASC Inventory Team, you'll help ensure the safe and reliable transportation of passengers, household goods, and essential items across the East Midlands, West Midlands, and East of England. Your work has purpose, supporting people who rely on vital services while helping us deliver a positive impact on communities.

Working across the region, you'll play a key role in maintaining trust, care, and safety in every journey. From supporting passengers and their families to ensuring vehicles remain compliant and roadworthy, you'll help create impactful solutions that keep services running smoothly while contributing to a better future.

What you’ll do as an Inventory Operative

• Safely drive company vehicles in line with legislation, company policies, and operational procedures.
• Transport and assemble household furniture, appliances, and other items as required.
• Planning delivery routes and completing deliveries on time.
• Returning unused or damaged stock to the warehouse
• Carry out daily vehicle inspections, report defects, and arrange servicing and MOT requirements where necessary.
• Providing good customer service at delivery locations.
• Follow road, workplace, and health & safety regulations.
• Complete accurate documentation and use internal IT systems for administration and journey reporting.
• Communicate effectively with operational teams, stakeholders, and external agencies to support service delivery.

Does this sound like you?

• Experience in a driving or customer service role
• Strong communication skills with the ability to build positive working relationships.
• Able to prioritise workloads, solve problems, and make sound decisions in challenging situations.
• Organised, dependable, and committed to delivering excellent service with integrity and care.
• Comfortable using Microsoft Excel, Word, Outlook, and other digital tools.
• Full UK Category B driving licence.
• Good understanding of UK driving regulations and road safety requirements.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards, and a Basic DBS check which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.