FM Coordinator

Location: National Recruitment Centre (NRC), Solihull, B91 3QJ

Salary: £25,000 per annum (pro rata)

Schedule: Part-time, 8:30am - 2:30pm. This is an office-based role, successful candidate is expected to be at the NRC Monday to Friday.

Ready to impact a better future?

We're looking for a people-focused FM Coordinator to be a welcoming face of the National Recruitment Centre and a key point of contact for colleagues, visitors, candidates and contractors. Working within our Armed Forces Recruitment Service (AFRS) team, you'll play an important role in creating a positive workplace experience, ensuring our office runs smoothly and maintaining an environment where our teams can perform at their best.

This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering a high standard of service and is confident taking ownership of day-to-day responsibilities. Supporting both facilities and office operations, you'll help create an efficient, professional and welcoming workplace that enables our teams to make a positive impact on communities across the UK and support future generations of Armed Forces personnel.

What you'll do as an FM Coordinator

• Be the main point of contact for the Homer Road office, providing a professional and welcoming experience for visitors and colleagues
• Deliver front-of-house and reception duties, including visitor management and handling enquiries
• Coordinate office administration activities to support the smooth running of the workplace
• Support facilities management activities, raising maintenance requests and liaising with suppliers and contractors
• Manage meeting rooms, office supplies, incoming deliveries and general workplace services
• Carry out routine workplace checks and support health, safety and compliance activities
• Build positive working relationships with colleagues and stakeholders across the business
• Take ownership of tasks and use initiative to resolve day-to-day issues

Does this sound like you?

• A friendly, approachable and professional people person who enjoys interacting with others
• Experience in administration, facilities management, reception, office support or a similar role
• Confident working independently and managing your own workload
• Strong organisational skills with good attention to detail
• Able to use initiative and identify solutions to everyday workplace challenges
• Comfortable using Microsoft Office applications
• Keen to learn, develop and take on new responsibilities

What we offer

• 25 days' holiday
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let's impact a better future, together. Apply today.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme:

Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box:

We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.