Families And Welfare Lead Administrator

Location: Defence Academy, Shrivenham, Swindon

Salary: £19,769.08 plus excellent benefits

Schedule: Perm/PT/28 hours per week – 9am-3pm Monday – Thursday and 9am -1pm on a Friday

Ready to impact a better future?

As a Families and Welfare Lead Administrator in our Defence team, you’ll provide essential administrative and secretarial support that helps service families access welfare services and community support. Your work will help ensure the smooth operation of the Families and Welfare Office and create a positive experience for everyone who uses its services.

This is a varied and rewarding role where you'll work closely with military personnel, service families, and colleagues to support welfare initiatives that have a positive impact on communities. Through trusted support, effective organisation, and excellent customer service, you’ll help create an environment where people feel supported, connected, and able to thrive.

What you’ll do as a Families and Welfare Lead Administrator

• Act as the first point of contact for visitors and enquiries within the Families and Welfare Office and Jubilee Community Centre.
• Arrange/assist with office functions, coffee mornings and events including annual and ad hoc Meet and Greet events, representing the Families and Welfare Dept.
• Provide administrative and secretarial support to welfare teams, including diary management and correspondence.
• Coordinate bookings, events, community activities, and facility hire arrangements within the Jubilee Community Centre.
• Maintain records, process documentation and payments, and support day-to-day office administration.
• Support welfare communications by distributing information and maintaining community noticeboards.
• Assist with welfare events, community programmes, and operational activities that support service families.
• Assist with the movement of furniture and welfare stores, within the JCC, to include but not limited to the setting up and clearing down of groups, classes, and activities.
• Cover in the absence of the Families and Welfare Spec Co-Ordinator.

Does this sound like you?

• Previous experience in a Welfare/Customer Service facing role.
• Previous Administration and/or Secretarial experience.
• Strong organisational skills with the ability to manage multiple priorities and work independently.
• PC literate, with experience in MS Office including Outlook, Word, Excel, Teams, and PowerPoint.
• Excellent communication skills with the ability to engage effectively with a wide range of people.
• Able to handle sensitive information confidentially and professionally.
• Ability to cope under pressure.
• Ability to proactively manage own workload.
• High level of diligence/accuracy.
• There is a requirement to use MOD-provided vehicles on behalf of the MOD’s business. Full clean driving licence required.

What we offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.