TECDATA ENGINEERING·7 days ago

Gestor/a de servicio smo

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Location

onsite, Madrid, MD, Spain

Commitment

Full Time

Level

Junior (<2 years)

Required skills

IT Service ManagementITILLeanGCPAzureAWSJiraConfluenceScrumKanbanIncident ManagementRoot Cause AnalysisProcess AutomationStakeholder ManagementDocumentation ControlFinancial Services

Job Description

Buscamos un perfil Service Manager Senior para garantizar el gobierno, seguimiento y calidad operativa del servicio, asegurando el cumplimiento de los procesos SMO y la trazabilidad de la documentación, preferiblemente en entornos financieros críticos.

Requisitos

Experiencia senior en gestión de servicios IT, preferiblemente en banca.
Dominio de ITIL y Lean.
Conocimientos de infraestructuras, desarrollo y cloud (GCP, Azure o AWS).
Experiencia con Jira, Confluence y metodologías Scrum/Kanban.
Capacidad de comunicación, coordinación con clientes y Negocio, negociación y análisis.
Orientación al gobierno del servicio, control documental y mejora continua.

Funciones

Supervisar el cumplimiento de los procesos SMO y garantizar la trazabilidad operativa.
Gestionar y validar informes de incidencias, controlar plazos y mantener actualizado el censo de incidencias relevantes.
Preparar información para comités de seguimiento con Negocio y entidades cliente.
Elaborar comunicaciones relacionadas con cambios e incidencias.
Realizar seguimiento de incidencias de principio a fin, validar análisis de causa raíz (RCA) y workarounds.
Participar en War Rooms durante el horario laboral.
Impulsar la automatización de procesos repetitivos y manuales.

Ready to join the team?

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Gestor/a de servicio smo

Required skills

Job Description

Requisitos

Funciones

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions