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Beltone
Beltone·15 days ago

Collection specialist

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Location

onsite, Cairo, C, Egypt

Commitment

Full Time

Level

Junior (<2 years)

Required skills

Debt recoveryNegotiationConflict resolutionCustomer communicationFinancial servicesData analysisPerformance managementProcess improvementLegal recoveryAccount reconciliationRegulatory complianceCall handlingStrategic planningRisk assessmentReporting

Job Description

RESPONSIBILITIES

  • Contact delinquent customers via phone, SMS, email, and other channels to collect outstanding dues.
  • Negotiate payment plans, settlements, or rescheduling agreements in line with policy guidelines.
  • Update collection system records with accurate call notes, payment promises, and outcomes.
  • Follow up with customers on broken promises and non-responses.
  • Identify reasons for non-payment and propose tailored solutions to encourage recovery.
  • Escalate high-risk, non-responsive, or disputed cases to the Collection Supervisor.
  • Maintain professionalism, empathy, and compliance during all customer interactions.
  • Adhere to collection scripts, call handling procedures, and regulatory communication standards.
  • Monitor own performance against daily, weekly, and monthly recovery targets.
  • Coordinate with internal teams (Legal, Customer Service) to resolve account issues or complaints.
  • Participate in regular training sessions to enhance communication and negotiation skills.
  • Flag potential fraud, deceased cases, or legal concerns for further review.
  • Support reporting by logging activity data and follow-ups.
  • Suggest process improvements based on recurring customer feedback or system gaps.
  • Manage high-volume call queues effectively to optimize coverage.
  • Contribute to a positive and performance-oriented team environment.

QUALIFICATIONS

  • Bachelor’s degree in finance, Accounting, Business Administration, or Law.
  • Specialized training in debt recovery, negotiation, or legal recovery is an advantage.
  • From 0 to 2 years of experience in collections or recovery in financial services.
  • Experience with external agencies and legal recovery cases.
  • Proven track record of achieving collection and NPL reduction targets.
  • Strategic collections planning and execution.
  • Negotiation, conflict resolution, and customer communication.
  • Familiarity with legal and regulatory frameworks in collections.
  • Analytical mindset and data-driven decision making.
  • Strong leadership and performance management.
  • Process improvement and automation focus.

Ready to join the team?

Apply now