Auto loan operations senior specialist

Manages complex, high-value loan cases and ensures accurate, timely processing of applications while meeting disbursement and service quality targets and acts as a key contact for customers and dealerships, supports junior staff, drives process improvements, and ensures full compliance with policies and regulations.

RESPONSIBILITIES

• Promote auto loan products to customers, dealers, and walk-in applicants while clearly explaining financing terms, eligibility, and documentation requirements.
• Manage high-priority or complex loan applications and ensure proper follow-up from initiation to disbursement.
• Act as a reference point for junior specialists regarding customer handling, documentation, and system usage.
• Build strong relationships with high-volume dealers and act as their focal contact for escalations and service coordination.
• Promote auto loan products to customers and explain financing options, eligibility requirements, and repayment terms.
• Review and validate customer documentation to ensure completeness, compliance, and accuracy before submission.
• Update CRM and LOS systems with customer details, loan progress, and application status.
• Monitor and follow up on pending documentation or clarifications required from customers, dealers, or internal departments.
• Liaise with Credit and Operations teams to track approvals and disbursements and escalate bottlenecks when needed.
• Support the implementation of sales campaigns and promotions, ensuring clear communication with customers and dealers.
• Maintain a high standard of customer service, ensuring customer satisfaction and issue resolution.
• Report trends and feedback from dealers or customers to supervisors for continuous improvement.
• Ensure that all documentation and communication are aligned with FRA, CBE, and internal compliance standards.
• Participate in cross-functional initiatives to improve TAT, system workflows, or process alignment.
• Contribute to training sessions or knowledge-sharing initiatives within the auto loans sales team.
• Handle customer complaints professionally and coordinate with relevant parties to ensure resolution.
• Prepare and submit accurate daily and weekly activity reports to the Supervisor.
• Actively contribute to achieving monthly disbursement targets and departmental KPIs.
• Provide field support to dealers and attend promotional events or on-ground activations when required.
• Assist in portfolio segmentation efforts and support personalized product delivery based on customer profiles.
• Protect customer data confidentiality and ensure that all interactions are conducted with integrity and professionalism.

QUALIFICATIONS

• Bachelor’s degree in business administration, Finance, Economics, or Automotive Management.
• From 2 to 4 years of experience in retail lending or auto finance within banks, NBFIs, or auto captive finance entities.
• Proven track record of managing field sales teams, dealership networks, and credit partnerships.
• Strategic thinking and market planning.
• Auto dealer network development and relationship management.
• Secured lending and credit structuring.
• Cross-functional collaboration and leadership.
• Digital tools and customer onboarding expertise.
• Negotiation and commercial deal-making.
• Performance management and team coaching.
• Data-driven decision-making and reporting.
• Regulatory compliance and documentation control.
• Communication, presentation, and stakeholder influence.
• Credit Risk and Secured Lending Certifications.
• Leadership Development and Strategic Sales Training.
• Good Command of English.

Beltone Holding is a leading pan-African group headquartered in Egypt, with operations spanning eight countries across North and Sub-Saharan Africa. Empowering growth across every market it serves, Beltone offers a diversified and integrated platform of businesses including leasing and factoring, mortgage finance, consumer finance, MSMEs, microfinance, asset management, securities brokerage, investment banking, private equity, venture capital, data science and AI solutions, as well as HR consultancy, recruitment, talent management, and tailored learning and development programs. Through its digital-led platform, the group provides savings services, and mobile payment solutions, reinforcing its commitment to financial inclusion and sustainable growth across the African continent.