Officer, digital it helpdesk

Newmont produces metals the world needs - safely, responsibly and with care for people, communities and the environment. With a 100+ year history, we continue to shape the future of mining through innovation and strong operational performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful difference.

Newmont’s Service Enablement Group (SEG) is a new internal Newmont function that aims to improve processes and service delivery for the organization. It is comprised of two parts: A Process Excellence team and a future-state service delivery model who design will be informed by the work of the Process Excellence team.

Your impact

You will provide day-to-day IT support to employees, helping them stay connected and productive by resolving basic hardware, software, access, and operating-system issues.

As part of our team, you will

• Troubleshoot basic system access, password, printer, and desktop application issues.
• Support Windows, macOS, and Microsoft Office 365 users.
• Set up laptops, desktops, printers, peripherals, and software.
• Prepare IT equipment and system access for new employees.
• Log, categorize, and prioritize help desk requests through ticketing systems, email, and phone.

Prerequisites for your success in this role

• Developing knowledge of end-user technical support and hardware configuration.
• Familiarity with Windows, Microsoft 365, Active Directory, and basic networking concepts such as Wi-Fi, VPN, and IP addressing.
• Exposure to ticketing or remote-support tools such as ServiceNow, Zendesk, Jira, or similar platforms.
• Advanced English and Spanish communication skills.
• Customer-service mindset and willingness to learn.

Your work environment

You will work in a fast-paced IT help desk environment supporting employees across the business through tickets, email, phone, and remote-support tools.

Why Join Newmont

Be part of a collaborative global organization where your work directly supports employees and business operations while building your technical knowledge and IT support career. At Newmont, our people are our strength and we’re committed to a safe, inclusive and supportive workplace. If you’re passionate about doing work that matters, join Newmont and help shape the future of mining.

Learn more about our purpose and values: About Newmont

Hear from our people: Life at Newmont

Important: Newmont does not ask candidates to pay money or share sensitive personal data outside our secure application process. If this happens, please report it to our Business Integrity team: it.sec@newmont.com.