Tww Sas

·6 days ago

Tww Sas

·6 days ago

Especialista atención al cliente sector financiero

Apply now

Location

onsite, Bogotá, Colombia

Salary

$5k – $7k/yr

Commitment

Part Time

Level

Junior (<2 years)

Required skills

SaaSSupportSoftwareIaaSCDNEnterprise CustomersMidsize CustomersCRMHelpdeskSales & MarketingCustomer SuccessEnterprise Software

Job Description

¡Únete al equipo que está transformando la experiencia de soporte para el ecosistema Fintech y los mercados globales!

Sobre el Rol

¿Quieres potencias tus habilidades de servicio al cliente? Tenemos la campaña ideal para ti en el sector de banca digital. Únete a nuestro equipo como Representante de Servicio al Cliente para dar soporte integral a los usuarios de nuestros productos financieros digitales. Tu misión será guiar a los clientes a través de llamadas en el uso seguro de la plataforma, resolver incidencias técnicas y asesorarlos en servicios bancarios y de inversión.

Responsabilidades Principales

Seguridad y Soporte Técnico: Asistir en bloqueos por sospecha de fraude, reportes de dispositivos perdidos o robados, y cierres de cuenta.
Servicios Bancarios y Tarjetas: Resolver dudas sobre depósitos, retiros, límites de gastos, uso de cajeros automáticos y billeteras digitales.
Soporte en Inversiones y Traslados: Brindar orientación básica sobre transacciones en acciones, ETFs, criptomonedas y fondos, además de gestionar el traslado de dinero o valores entre cuentas.

Qué Ofrecemos

Contrato a término indefinido desde entrenamiento
Entrenamiento 100% pago
Salario base: $1.750.905 (1 smlv)
Auxilio de transporte: $249.000
2 días Libres
Bono por desempeño
Edificio Pet Friendly

Requisitos

Presencial en Bogotá, Chicó Norte.
Bachiller académico completo.
Total disponibilidad de tiempo.
Experiencia mínima de un (1) año en servicio al cliente telefónico (Call Center), certificada, preferiblemente en el sector financiero, bancario o Fintech.
Excelente dominio del español (hablado y escrito) con capacidad para explicar conceptos financieros complejos de forma sencilla.
Habilidades de multitasking: capacidad de escuchar, hablar y digitar simultáneamente en sistemas CRM (como Zendesk, Salesforce Service Cloud) y Google Suite (Docs, Sheets).
Deseable manejo de sistemas operativos MAC.

¡Buscamos talentos como tú: Aplica ahora mismo! #LI-Onsite

Ready to join the team?

Apply now

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  Kick-off Interview
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Wed
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  Qualifying Interview
  James Miller
- 5:30 PM - 6:00 PM
  Discovery Interview
  Chris V.
Thu
- 2:30 PM - 3:00 PM
  First Interview
  Michael T.
- 4:00 PM - 5:00 PM
  Interview
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Especialista atención al cliente sector financiero

Required skills

Job Description

Sobre el Rol

Responsabilidades Principales

Qué Ofrecemos

Requisitos

Ready to join the team?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours on applications

Over 200,000 job seekers trust us

Frequently Asked Questions

How does Global Work AI apply to jobs without spamming?

Is Global Work AI safe for my professional reputation?

Do I need a “perfect” resume to use Global Work AI?

What will my resume and cover letter look like before they’re submitted?

Will recruiters be able to tell that I used AI to apply?

What if I’m not satisfied with Global Work AI?

Stop wasting hours
on applications

Frequently Asked
Questions

Stop wasting hours
on applications

Frequently Asked
Questions