Customer Service Representative

Sandvik Mining and Construction RDC is a business unit based in Lubumbashi, part of Sandvik Mining and Rock Solutions, a business area and leading supplier of equipment, tools, services, and support for the mining industry. We also provide solutions and expertise across a wide range of applications such as rock drilling, rock cutting, loading and hauling, tunnelling, and quarrying.

We conduct our operations sustainably and responsibly. To achieve this, we always act in accordance with our high ethical standards, prioritising safety and consistently showing respect for the environment and the communities in which we operate.

Your profile

• Collaborate with inventory planners and secure replenishment stock for customers
• Provide customer support for Sandvik over-the-counter (OTC) parts sales, as well as technical assistance and inquiries as needed
• Support the achievement of sales targets by ensuring all orders are processed and completed in accordance with current guidelines
• Respond to all incoming customer calls/emails in a professional manner
• Receive, process, and expedite parts orders and customer inquiries
• Handle customer complaints and liaise with the manager to ensure appropriate action is taken
• Educate customers about the products/services available to them
• Identify potential customer needs and business development opportunities
• Handle imports

Your mission

We are looking for a Congolese citizen with a bachelor's degree, solid experience in a similar role, or relevant industrial and mining expertise. You have experience in a customer service role, flexibility, adaptability to change, and strong communication skills.

To succeed in this role, you must have a good understanding of customer deliverables and the impact of failures on the cost of poor quality. As we operate in a global context, you must already be fluent in both English and French, written and spoken, and have computer literacy.

A glimpse of our Culture

Sandvik is an Equal Opportunities employer and seeks to recruit, retain and develop staff from all sectors of the community and will ensure that no applicant or staff member receives less favorable treatment on the grounds of gender, sexual orientation, marital status, social status, caste, race, ethnic origin, religious belief, age, HIV status, disability, or any other factor that cannot be shown to be relevant to performance.

At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and, thereby, our customers. Visit our stories hub, LinkedIn or Facebook to get to know us better.

Want to Join Our Organisation?

If you are committed to innovation, customer satisfaction, and excellence in safety, we encourage you to apply online at www.home.sandvik/careers, by no later than September 16, 2026.

Job Req. ID: R0081877

Deadline: September 16, 2026