Job Summary

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations. The Technology and Control Systems branch is responsible for managing multiple and major transit IT projects that are highly complex, of multi-million dollar value, normally extend over multiple years, and may require extensive public consultation.

You serve as the technical specialist for technology systems, including but not restricted to, the installation, maintenance and repair of advanced hardware/software systems such as Mobile Data Terminals (MDT), RF Radio, Automated Vehicle Location (AVL) readers, communication radios, Fuel Focus equipment, and vehicle diagnostic laptops. You participate in developing/designing/determining the computer system hardware/software components required for the operation of Transit Information Technology systems for the Branch, plan/develop systems’ life cycles, contribute to maintaining the optimum performance of hardware components and provide support to system users.

Education and Experience

Completion of 3 year community college diploma in either Engineering Technology, preferably in Electrical or Electronics fields, or Computer Technology, or a related field.

Minimum of 5 years of progressively responsible experience in the electronic engineering field, in the analysis, design, maintenance and repair of technology systems used in transit vehicles. Experience should include technical writing, specifications documentation and work experience in a unionized environment.

Certifications and Licences

Not applicable

Knowledge

• Branch/Division mandate, programs, policies, guidelines
• Knowledge of electronic systems and their relationships to different OC Transpo vehicle types
• Knowledge of troubleshooting, repair and design of electronic and mechanical components, and of documentation procedures
• Possess an understanding of how technology systems relate to the structure/function of other planning, information and operational systems
• Knowledge of radio frequency equipment including modems and communication protocols;
• Performance and technical specifications
• Business software and information systems (SAP, maintenance management information systems, project management)
• Principles/techniques of project management
• Knowledge of data collection, validation, analysis and uses
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

Competencies, Skills and Abilities

• Able to work independently with minimum supervision, and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Able to work with hardware, specific computer applications or software used in the section
• Possess proven skills related to component repairs of complex micro-controlled data acquisition and radio-controlled equipment
• Able to troubleshoot and assess/resolve complex technical problems
• Able to debug, repair and design electronic and mechanical components
• Possess computer literacy in MS Office Suite in a Windows environment, including use of intra/internet
• Able to collect, analyze and evaluate data and formulate recommendations
• Possess excellent interpersonal, communication and writing skills
• Flexible and adaptable to deal with shifting priorities and emerging technologies
• Thorough and attentive to accuracy and detail
• Able to demonstrate sound judgment
• Possess initiative, motivation and creativity
• Possess maturity, patience, integrity
• Possess a work record of good attendance and job performance

What You Need to Know

Language Requirement: English oral, reading, writing

Additional vacancies may occur during the competition process. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.