Order to cash manager - non - pharmacy

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us.

Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Picture yourself as the newest leader in our talented finance team at Enterprise Business Services. As the Order to Cash Manager, you'll be a key player in our accounts receivable activities. Our team oversees a diverse B2B portfolio across multiple business units, ensuring sub-ledger integrity, optimizing cash flow, and managing both onshore teams and offshore operational partners.

At the heart of our team is a desire for excellence—we harness it to drive process improvement and maintain a strong team culture. The vision for this role is to lead non-pharmacy accounts receivable operations, execute strategic initiatives set forth by Order to Cash leadership, and help develop and drive the broader vision of OTC. With close collaboration across departments, you’ll have a fantastic opportunity to develop your leadership skills and help our finance teams continue their journey toward data-driven excellence.

Interested? Here’s what this role entails: Responsibilities may include, but are not limited to:

• Oversee end-to-end non-pharmacy B2B accounts receivable operations across multiple distinct business units.
• Own the health, cleanliness, and accuracy of the AR sub-ledger, ensuring compliance with internal accounting controls and financial reporting standards.
• Own and facilitate business reviews and coordination with internal stakeholders.
• Directly manage onshore team members; oversee daily delivery performance from third-party offshore partners while ensuring strict adherence to SLAs/KPIs/operational timelines.
• Execute oversight and governance of key daily activities within OTC space: deductions, cash application, credit management, and billing.
• Direct a high-volume Payment Applications portfolio; ensure incoming receipts are accurately applied and reconciled promptly.
• Oversee and govern deductions process within accounts receivable space.
• Oversee and facilitate establishment of appropriate credit limits and customer account creation.
• Ensure timely, accurate billing generation and delivery across all non-pharmacy business streams.
• Act as key operational point of contact for external technology partners (e.g., HighRadius); maintain smooth system interfaces and monitor system health.
• Handling escalations and managing expectations with business partners.
• Managing quality control of offshore partners and conduct routine audits.
• Drive continuous process improvements—lead optimization initiatives & technology projects to streamline AR operations and modernize OTC workflows.
• Perform all other duties as assigned to support broader goals of Finance organization.

The candidates should possess the following skills:

• A minimum of 5+ years of previous applicable industry experience in accounts receivable or order-to-cash functions (or a combination of post-secondary education and relevant experience).
• Proven experience managing operational teams in a fast-paced environment—including direct reports and offshore partners.
• Strong presentation & written communication skills; ability to explain complex concepts clearly.
• Understanding of payment applications systems such as HighRadius is preferred.
• Demonstrated ability to analyze processes, develop efficiencies & initiate constructive solutions.
• Advanced experience with spreadsheet applications & office suite (Excel/Word/PowerPoint/Visio/email).
• Demonstrated ability to piece together complex financial information & understand how processes flow into each other.
• Experience collaborating with cross-functional stakeholders (Finance/Sales/Supply Chain/etc.).
• Previous experience in SAP or similar ERP systems would be considered an asset.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas.

Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche: $80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.