Job Description:

Summary

The Business System Specialist are responsible for facilitating the necessary troubleshooting on the Warehouse Management System (WMS) and/ or Transportation Management System (TMS) applications as well as supporting local hardware and network troubleshooting and/ or deployment as reported by either the Technology Account Leads or Operations Team. Assists in the escalation path for the Operations Team regarding resolution of an incident.

Shifts: Monday to Friday, 7:00am to 4:00pm (on-call needed for Nights, or weekend)

Salary: $84,000.00 annually

Job Type: Full-time, perm

Location: Milton, On

Why Ryder:

• Ryder has been Recognized by Forbes as one of Canada's Best Employers in 2025
• Weekly pay.
• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment

Essential Functions

• Develop and maintain inter-related computer systems that functionally support the facility in all areas of operations including production, maintenance, warehousing, and administration
• Provide complete training in the use of hardware and software to users of the systems
• Responsible for maintaining, trouble shooting, and improving on all interfaces of the WMS, material handling systems, RF devices, and other hardware (printers, label makers, etc.)
• Maintain proper slotting configuration (Rack and Pick slots) to ensure efficiency in the warehouse
• Maintain JDA WMS logic – Ensure operations is satisfied with the way WMS works in: Allocating, Putaway, Replenishment, etc
• Work with operations to streamline processes and troubleshoot and correct any system problems
• Develop and maintain system SOP’s (archiving, disaster recovery, back-up procedures, system specs, etc.)
• Complete velocity and layout analysis and associated changes as scheduled
• Maintain labor management system and provide data to site leadership as required
• Performs other duties as assigned.

Skills and Abilities

• Possesses a high degree of initiative, be a self-started, and have the ability to work with little supervision
• Excellent communication (verbal and written), organizational, and presentation skills
• Ability to troubleshoot and correct systems related to software or hardware problems and achieve effective results by assigning tasks to others
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Working knowledge of software or hardware utilized in Supply Chain industry Warehouse Management System (WMS) or Transportation Management System (TMS) experience is helpful
• Ability to trouble shoot and correct systems related hardware/software problems
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS beginner preferred
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules beginner preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy beginner preferred
• Report development and ZPL label generation beginner preferred

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred Information Technology or Supply Chain
• One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
• One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment preferred
• One (1) year or more Hardware and/ or network knowledge and/ or support preferred
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS beginner preferred
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules beginner preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy beginner preferred
• Report development and ZPL label generation beginner preferred

Travel

10-20%

DOT Regulated

None

Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:

Recruiter: Kathy Zhang

Email: nan_zhang@ryder.com ( Pls submit your application on our website, don’t send resume to this email, we will only review applications from our website)

Business Hours: M to F, 8:00am to 5:00pm Mountain Time

#LI-KZ

Job Category

Systems Administration

This posting is for a future vacancy.

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$84,000

Maximum Pay Range:

$84,000

Ryder is an Equal Opportunity Employer:

We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.

Authorization to Work in Canada:

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through http://www.ryder.com/en-ca/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.

Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.