Job Title: Administrative Assistant Surrey

This Administrative Assistant role supports a busy transportation terminal by providing accurate clerical, reporting, and customer service support to multiple internal departments and external customers. The position focuses on maintaining detailed records, updating time and progress trackers, handling documentation, and ensuring that all standard operating procedures and policies are followed each day. You will play a key role in keeping operations running smoothly by coordinating information between teams, resolving issues, and maintaining a high standard of accuracy in a fast-paced, blue-collar trucking environment.

Responsibilities

• Follow all standard operating procedures, policies, and established processes on a daily basis to support terminal operations.
• Actively work on and maintain detailed progress for various internal and customer reports, ensuring that all information is accurate and up to date.
• Update proof of delivery (POD) status and secure all required documents in a timely and organized manner.
• Upload various documents for imaging and progress tracking, ensuring files are correctly labeled and stored.
• Enter hours worked for hourly and agency employees accurately for payables or payroll purposes.
• Update various records and shared progress trackers used by the team to monitor work status and performance.
• Maintain both individual and shared email inboxes, responding promptly and adhering to team regulations and communication standards.
• Communicate clearly and professionally with multiple internal teams and external customers regarding delivery ETAs, probill status updates, customer billing and payments, and pay disputes.
• Learn and assist with coverage for various team functions, including reporting, document management, time entry, and customer communication.
• Provide general administrative support as needed, including data entry, document preparation, and file management.
• Demonstrate strong attention to detail to minimize errors that could result in financial impact.
• Take initiative to identify issues and help resolve them independently where appropriate.
• Contribute positively to a friendly, team-oriented office environment and collaborate effectively with colleagues, drivers, and warehouse staff.

Essential Skills

• At least 1 year of clerical or administrative experience in the transportation industry, with exposure to payables or payroll preferred.
• Strong command of the English language, with the ability to communicate clearly and professionally with multiple departments and external customers.
• Proven administrative support experience, including handling documents, records, and reports.
• Customer service experience, including responding to inquiries and providing status updates.
• Proficiency with Microsoft Office, including Outlook and Excel, for email management, data entry, and reporting.
• Accurate and efficient data entry skills.
• Ability to work with transportation-related information such as less-than-truckload (LTL) and probill details.
• Comfort working with multiple internal departments and stakeholders in a transportation or logistics setting.
• Excellent attention to detail, with the ability to minimize errors that can have financial consequences.
• Ability to show initiative and solve problems independently within the scope of the role.

Additional Skills & Qualifications

• Previous freight or trucking industry experience.
• Experience using AS400, TruckMate, or Bringg systems.
• Familiarity with transportation or terminal operations, including working with drivers and warehouse personnel.
• Comfort working in a blue-collar, trucking-oriented environment.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Ability to maintain professionalism and a positive attitude in a busy, high-traffic office.
• Thick skin and a good sense of humor to thrive in a straightforward, fast-paced environment.
• Willingness to learn new systems, processes, and responsibilities to support the team.
• Interest in long-term stability with opportunities for benefits and pension upon permanent hire.

Work Environment

This role is based in a front terminal office within a transportation and trucking facility in Surrey. The schedule runs Monday to Friday from 7:00 a.m. to 3:30 p.m., providing consistent daytime hours. You will work in an office of approximately seven people, where drivers and warehouse staff frequently walk through, creating an active, blue-collar environment closely connected to daily operations. The team is friendly, supportive, and focused on making new colleagues feel welcome and part of the group. The atmosphere is informal, fast-paced, and hands-on, with frequent interaction across departments. This environment suits individuals who are comfortable in a trucking or industrial setting, who appreciate direct communication, and who bring resilience and a good sense of humor to their work. Benefits and pension become available upon transition to a permanent role, reflecting a stable and long-term opportunity.

Job Type & Location

This is a Contract position based out of Surrey, BC.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Surrey, BC.