Position: Helpdesk and IT Support Services

Employment Type: Secondment/Outsourcing

Contract Duration: 1 Year

Location: Bahrain

KEY RESPONSIBILITIES

• Provide day-to-day IT helpdesk and technical support to users.
• Receive, log, prioritize and follow up on IT incidents and service requests.
• Troubleshoot hardware, software, network and connectivity issues.
• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.
• Install and troubleshoot operating systems and applications.
• Provide support for Microsoft Windows, Active Directory, Microsoft 365 and Outlook/email.
• Assist with user account, access and permission-related issues.
• Provide onsite technical support for meetings, conferences and events etc.
• Maintain accurate records of reported issues and solutions.
• Follow up with users to ensure issues are resolved and provide timely technical updates.
• Escalate complex issues to the relevant technical teams when required.
• Support IT operations in line with established ITIL/service management and information security practices.

REQUIREMENTS

• Bachelor's degree or higher in Information Technology, Computer Science, Computer Engineering or a related field.
• Previous experience in IT Technical Support / Helpdesk / Desktop Support.
• Experience with ticketing/helpdesk systems and SLA-based support is preferred.
• Strong communication and customer service skills.