Key account specialist immunology

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Pharm (No Commission)

Job Category:

Professional

All Job Posting Locations:

Plovdiv, Plovdiv, Bulgaria

Job Description:

Key Account Specialist Immunology

Location: Plovdiv/Stara Zagora

Full-time

Overall purpose of job:

Key Account Specialist handles sales (marketing/commercial) tasks in order to achieve the company’s objectives, to ensure attaining targets via an objective, balanced and fair presentation of the company’s medicines.

Essential duties and responsibilities:

• Preparation and follow-up of visits
• Develop and maintain trust relationships with a portfolio of major KOLs
• Serve as the link of communication between key KOLs and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new relationships with HCPs
• Double visits with company employees in other positions to all events and physicians, where medicines may need to be presented because of the subject-matter
• Organizing, planning and managing the daily number of expected visits, frequency of visits in line with the categorization
• Daily reporting obligation in the iCONNECT system
• Looking for new customers, new opportunities
• Liaise with HCPs who work in the accounts in his area who belong to the prescribed target group and with the partners who play a part in realizing the sales objectives (e.g. opinion leader, pharmacies, nurses)
• Making speeches, departmental presentations
• Organizing events, representing the company at congresses
• Regular maintenance of the database, targeting
• Classifying customers into accounts, organizing activities knowing the customer’s role within the account while relying on it
• Knowing the market and the activities of the competitors, forwarding information to the managers
• Drawing up written reports specified by the Sales Manager on time and making oral reports
• Financial discipline, settlements made accurately and precisely on time
• Knowledge of the product, knowledge of TA, knowledge of technical literature
• Knowledge of therapeutic and financing protocols in connection with the TA
• Rational investment of the financial assets – promotional budget – entrusted to him, compliance with this limit and appropriate administrative records
• Safekeeping and maintenance of the assets entrusted to him
• Active participation in the cycle and sales meetings after sufficient preparation
• Active participation in the trainings
• Compliance with deadlines and SOPs

Other features of the job:

• Accurate, timely, compliant work and task follow up;
• Ethical behavior in line with J&J’s Credo values is required;
• He/she should have up-to-date knowledge and keep existing company procedures and related rules; detailed knowledge of HCBI SOPs is a must.
• Ensuring safety reporting requirements (timely AE/PQC reporting) as set out in company policies and SOPs (Standard Operating Procedures) are met
• Ensuring HCC and Legal requirements are fully understood, appropriately managed and complied with when planning and executing daily duties / projects
• Ensuring inspection readiness with respect to personal training compliance, and availability of a recent CV and individualized job

Job Requirements:

Requirements (knowledge, education, skills):

• Education: University / Bachelor’s Degree or Equivalent, preferably in a relevant medical discipline
• Experienced in ethical promotion of innovative treatment options (min. 2 years)
• Experience in sales and providing solutions based on customer needs
• Location and mobility: 10% office/home based and 90% travels
• Positive attitude to change if needed, ability to challenge "status quo"
• Excellent communication skills (oral, business writing, presenting and listening)
• Native local speaker and fluent English knowledge of both spoken and written,
• High level of ethical standards in business
• Honest, trustworthy personality
• Professional experience from pharmaceutical business environment
• Result-oriented thinking; strong customer focus and service-oriented personality; proactive attitude; sense of urgency; open for innovations; open for changes; good organizing skills; strong analytical and numerical skills; convincing communication skills; good presentation and business writing skills; ability to understand and interpret the market, customer and internal environment
• High level of ethical standards in business; conformity to the rules; compliance with healthcare related laws and regulations
• Good computer skills
• Compliant driver

Organizational Behaviours:

In addition to individual role responsibilities employees are expected to deliver against key organizational behaviours. These are:

LIVING OUR CREDO

• Demonstrate and inspire the behaviours that reinforce Our Credo.
• Serve as a role model for making Credo-based decisions
• Create a trusting, collaborative, and ethical work environment
• Maintain the highest standards of quality, compliance and accountability
• Champion programs and initiatives that support our environment and communities

CONNECT

• Develop deep insights into the needs of our patients, customers, markets and communities.
• Cultivate external relationships and partnerships
• Be insight-driven to uncover unmet needs
• Forge internal collaboration across the company

SHAPE

• Drive innovation; anticipate and shape industry and market changes to advance health care.
• Translate insights into viable products and solutions that create value
• Challenge the status-quo; lead and adapt to change
• Take and manage appropriate risks

DELIVER

• Deliver results by taking personal accountability and inspiring and mobilising others
• Empowering people to act with speed, agility, and accountability
• Demonstrate a global and company-wide mindset
• Balance short and long-term strategic choices

LEAD

• Create an environment where leadership and talent development is top priority.
• Take ownership for talent acquisition, performance and development of self and others
• Maximise the power of diversity and inclusion
• Engage in transparent and constructive conversations

Core competencies required for this role:

The employee is obliged to become familiar with and master the working practices adopted by the company and perform his/her work accordingly. Based on the instructions of his/her supervisor, the employee shall perform all tasks not included in this job specification according to the best of his/her knowledge which fall within his/her scope of activities in view of their nature or which he/she can be expected to perform regarding his/her capabilities. The employee agrees that the tasks and expectations stated either orally or in writing by his/her supervisors constitute part of his/her position.

Required Skills:

Preferred Skills:

• Account Management
• Business Savvy
• Channel Management
• Channel Partner Enablement
• Communication
• Customer Centricity
• Market Savvy
• Pharmaceutical Industry
• Pharmaceutical Sales Marketing
• Problem Solving
• Route to Market
• Sales Channels
• Sales Proposals
• Sales Trend Analysis

The anticipated base pay range for this position is:

€30,200.00 - €48,415.00

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.