L1 solutions engineer – cloudwize

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Opportunity:

One of our operating companies, Cloudwize, is looking for a Solutions Engineer to join their growing team in Tamworth, NSW. If you’re an IT professional who loves variety, enjoys helping people, and wants exposure to the latest technologies, this could be the perfect next step in your career. At Cloudwize, no two days are the same. You’ll work with a diverse range of business clients, supporting modern IT environments while building your expertise across Microsoft 365, cloud technologies, networking, cyber security, and infrastructure projects.

Whether you’re resolving technical issues, visiting client sites, or assisting with exciting technology rollouts, you’ll play a key role in helping businesses succeed through technology. Most importantly, you’ll be joining a supportive team that genuinely invests in its people, providing mentoring, training, and a clear pathway to advance your career.

What You’ll Be Doing

• Deliver outstanding remote and onsite technical support to a broad range of clients.
• Troubleshoot and resolve Microsoft 365, Windows, networking, hardware, and software issues.
• Configure and deploy devices, applications, and cloud-based solutions.
• Support user administration across Microsoft 365, Active Directory, Intune, and Entra ID environments.
• Assist with cloud migrations, technology upgrades, and infrastructure projects.
• Maintain accurate documentation and ticket records.
• Build strong relationships with clients and become a trusted technology advisor.
• Contribute to continuous improvement initiatives that enhance client outcomes.

What We’re Looking For

• Previous experience in IT support, ideally within an MSP or fast-paced multi-client environment.
• Strong troubleshooting skills across Microsoft technologies and end-user devices.
• Knowledge of Microsoft 365, Windows operating systems, and networking fundamentals.
• Exposure to Azure, Intune, Entra ID, Active Directory, or cyber security technologies is highly desirable.
• A customer-first approach with excellent communication skills.
• A proactive attitude and genuine desire to learn and grow.
• Current driver’s licence and willingness to visit client sites when required.

Why Join Cloudwize?

• Work with a wide variety of businesses and technologies, keeping every day interesting.
• Gain hands-on exposure to Microsoft cloud, cyber security, networking, and infrastructure projects.
• Clear career progression with ongoing mentoring and professional development.
• Supportive, collaborative team culture that values knowledge sharing and growth.