Head of strategy and planning – wholesale banking (business manager)

Due to an internal promotion, we have an opportunity for a suitably qualified Business Manager to take on a varied role assisting the Head of Wholesale Banking and wider team; focussing on risk and governance, strategy, change initiatives, along with managing our sector support & data functions.

As a key ‘linking-pin’ between Wholesale and wider IBAL local and global teams, this senior role suits an organised, hands-on collaborator with confidence; someone who can align strategic priorities and regulatory obligations. From leading and managing a small team of Chapter Lead and CJE, to owning Wholesale Bank data, working with transformation and finance re budgets, benefit realisation and action tracking, there is plenty of scope here!

What you’ll do

• Accountable for Business Management and strategic delivery initiatives for Wholesale Banking Australia.
• Regulatory risk, governance, controls (incl. chairing WB Risk and Governance forum)
• Support Accountability Framework compliance
• Leading, coaching and developing a team of Chapter Lead and Customer Journey experts
• Change and delivery roadmap, working with the transformation and IT delivery office, global tribe leads to deliver.
• Responsible for benefit realisation, action tracking and delivery of initiatives. Budgeting and cost centre management
• Develop, influence and coordinate the Wholesale Banking data strategy acting as data owner, responsible for data quality, architecture, and remediation
• Provide oversight and guidance of the Sector Support analyst team, managing sector revenue, NPS and client surveys
• Write and review submissions for Committees and the IBAL Board and, in some instances, act as delegate for the Head of Wholesale Banking
• Overseeing internal/External audits

What we’re looking for:

• 7+ years previous business management experience at senior level and / or experience in Operational Risk management within financial institutions
• Institutional banking products and banking operations experience
• Strong understanding of Operational Risk & Governance as it relates to the wholesale banking business. Ideally, sound understanding of accountability frameworks and compliance
• High level of self- motivation and professionalism with ability to multi-task
• Assessment: works without supervision and provides technical guidance when required on
• Data governance: is able to develop a data strategy, maintain governance, adhere to policies and represent Wholesale Banking in the Data committees. This includes managing any AI use cases
• Policy and procedures: works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match strategy and objectives.
• Presentation skills: communicates with other people without requiring supervision and provides technical guidance when required on speaking in a clear, concise and compelling manner

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

Need more?

Contact stephen.morgan@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close: 03rd Sept 2026