About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview:

As a Relationship Manager / Senior Relationship Manager within Priority Banking at Emirates NBD, your role is to responsible for the acquisition of new client relationships for this segment, maintenance and growth of existing client relationships, meeting revenue targets for Assets, Liabilities, Investments and Insurance business, achieve high levels of service standards and maximize client satisfaction and compliance with UAE Central Bank and anti-money laundering regulations.

Key Responsibilities:

• Financials
  • Builds and develops relationships with Priority Banking clients, while leveraging customer service representatives (CSRs) for basic transactions.
  • Acquires new clients, presents products, and closes deals to contribute to unit goals.
• Services
  • Offers comprehensive advice on all Priority Banking products, including basic banking, lending, and wealth management.
  • Proactively contacts clients to cross-sell products and promote new offerings.
• Compliance
  • Follows all policies related to operational risk, sales practices, and anti-mis-selling.
  • Keeps client profiles up-to-date, upholds confidentiality, and assesses risk tolerance for suitable product recommendations.
• Initiative
  • Monitors and improves service quality to exceed client expectations.
  • Cross-sells and refers clients to other bank areas, staying informed of market trends and competitor activity.

Skills and Experience:

• University Degree in Business or Finance.
• CISI Certification is preferred
• At least 4 years in a sales role within the Financial services/Banking industry.
• Experience across a wide range of Banking areas, e.g. Retail and Wealth Management.
• Excellent communication and presentation skills. Interpersonal skills are essential for this role.

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

#LI-LA1

RESPONSIBILITIES

1. Client retention and portfolio growth through proactive relationship management
   • Engage priority banking clients to understand evolving financial needs and recommend suitable retail banking products.
   • Identify cross-sell and up-sell opportunities within the assigned portfolio to support business growth targets.
   • Monitor client satisfaction and address service issues in line with established escalation protocols.
   • Maintain regular contact with clients to reinforce loyalty and reduce attrition risk.
   Performance Measures:
   • Depth of wallet and product penetration within managed client base
   • Client feedback on relationship quality and responsiveness
   • Reduction in client attrition rates attributable to proactive engagement
2. Operational risk mitigation and compliance with regulatory requirements
   • Verify client documentation and ensure adherence to KYC, AML, and CDD standards as per regulatory and bank policy.
   • Escalate any suspicious activity or documentation discrepancies to compliance and management.
   • Keep accurate and up-to-date records of all client interactions and transactions in the bank's CRM system.
   • Participate in periodic audits and compliance reviews by providing required information and clarifications.
   Performance Measures:
   • Absence of compliance breaches or regulatory findings in client files
   • Timeliness and completeness of KYC/AML documentation updates
   • Audit outcomes reflecting adherence to operational risk controls
3. Service excellence delivery for affluent clients
   • Coordinate with internal teams to resolve client queries and service requests promptly.
   • Facilitate seamless onboarding for new clients by guiding them through account opening and product setup.
   • Educate clients on digital banking tools and promote adoption for enhanced convenience and security.
   • Collect and act on client feedback to improve service delivery within the branch.
   Performance Measures:
   • Client satisfaction scores related to service delivery
   • Uptake of digital banking channels among managed clients
   • Resolution rate and turnaround time for client service requests
4. Accurate execution of transactional and administrative processes
   • Process account maintenance requests, fund transfers, and product applications in accordance with standard operating procedures.
   • Validate transaction details and ensure all required approvals are obtained before execution.
   • Update client records and ensure data integrity in all banking systems.
   • Support branch operations by assisting with daily reconciliations and reporting exceptions to supervisors.
   Performance Measures:
   • Accuracy and completeness of processed transactions
   • Frequency of operational errors or exceptions reported
   • Consistency of record-keeping and data quality in banking systems

QUALIFICATIONS

• Bachelor's degree in Banking, Finance, Business Administration or related field
• Preferred: Certification in Relationship Management or Retail Banking (e.g., CBM, CBBM)
• Ongoing professional development in regulatory compliance and digital banking