Operations manager-ek chauffeur drive services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 80,000+ employees!

We are currently recruiting for an Operations Manager - EK Chauffeur Drive Services to join our Aviation Partner Solutions team in Dubai.

Financial

• Develop and maintain operational performance of the contract.
• Facilitate on time deployments of all assets in line with client demand.
• Understand the commercial aspects of the contract and monitor the operational management of the service.
• Responsible for management of daily reporting with operational data to support the review of contractual financial performance.
• Adhere to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieve the operational SLA and commercial KPIs.

Customer

• Proactively manage the relationship with the client in line with the RACI matrix.
• Manage contacts and relationships within your account portfolio, ensure the account is fully managed, and relationships are developed at every level.
• Provide ideas on initiatives to maximize efficiency and potential opportunities.

Process

• Analyze trends and metrics to develop and enhance solutions, processes, and programs that address inefficiencies and create improved processes.
• Measure, validate, and test the effectiveness of metrics applied by the business to assess and drive productivity optimization.
• Complete Management Reporting, daily deployment data and driver performance.
• Drive a culture within the team, focusing on operational excellence and business performance.
• Motivate the team members and influence positive behavior.
• Develop and implement streamlined processes to optimize workflows, reducing bottlenecks and enhancing the overall efficiency of the process.
• Establish and enforce quality control measures within processes, ensuring that the project meets or exceeds expectations.
• Create comprehensive documentation for key processes, promoting standardization across teams.

Innovation

• Integrate automation tools to simplify repetitive tasks and reduce manual workload.
• Engage in research to stay informed about limousine industry trends, emerging technologies, software, and best practices.
• Facilitate collaboration between departments to encourage the exchange of ideas, and diverse perspectives, fostering a culture of innovation.
• Work with key members of the other business units to obtain the information required to compile improvement proposals.
• Utilize automation tools enabling delivery of best practice in transportation operating models.

Selection Criteria

• 5 Years in a similar capacity.
• University or College education within Transport or Aviation.
• Transport Management.
• Rostering and deployments.
• Vehicle utilization.
• Limousine & RTA regulatory compliance.
• Operation procedure awareness.
• Customer relationship management, Effective report writing skills.