Vice president, product operations

Thomson Reuters' ambition is to lead as the innovator in our markets. Our innovation engine is the operating system that turns AI ambition into shipped outcomes - and we need a leader who can not just describe that future, but demonstrate it. This role will define and drive the AI-era operating model for our 400+ PM organization. It is a hands-on, builder-operator role - not a strategy seat. The right person walks in and shows the path: sets up Claude Code, wires it to GitHub, builds the first agentic workflow, ships the first eval framework, and pulls the org behind them by example.

ABOUT THE ROLE

In this opportunity as Vice President, Product Operations, you will own:

• The future of the PM craft at TR. Define what “great” looks like for the AI-era Product Manager. Set the bar, model it visibly, and create the gravitational pull that raises the entire org.
• Hands-on technical demonstration. Personally set up and showcase the modern AI development stack: Claude Code with GitHub integration, agentic prototyping workflows, evals frameworks, prompt libraries, AI cost attribution.
• Show the path; do not just describe it.
• A unified operating model across Product, Engineering, and Design. Consistent practices and cadences, transparency on deliverables and decisions across the portfolio, and shared knowledge management.
• AI tool governance. Sanctioned tools, license management, adoption tracking, ROI measurement, FinOps for LLMs.
• A small, high-leverage execution team. Hand-picked 3–5 senior doers - not a layer of program managers. The execution arm that ships the future, not coordinates it.
• Capability uplift programs. AI fluency, agentic design, evaluation discipline, outcome ownership across 400+ PMs.

YEAR ONE OUTCOMES

• 90% of PMs actively using sanctioned AI tools (Claude Code, Cursor, v0, Lovable) with measurable adoption metrics.
• Shared evals framework live for AI features across product lines, with golden datasets per major product.
• Demonstrable cycle-time reduction in prototyping and PRD-to-mockup (target: 50% reduction).
• Visible PM craft uplift: every PM has demonstrated agentic prototyping capability.
• One shared knowledge management spine in production, so context is not trapped in individuals.

ABOUT YOU

You’re a fit for the role of Vice President, Product Operations if you are:

• Independent and self-driven. You operate without direction, set your own agenda, and pull the org toward a future others cannot yet see clearly.
• Technically fluent and hands-on. You can pair on Claude Code with an engineer. You have built and shipped AI-native features in production. You have set up agentic dev environments yourself, not delegated them.
• A charismatic communicator and driver. You make others want to raise their game. You sell the future with confidence - in writing, in person, on stage.
• A builder, not a process designer. Your instinct is to demonstrate, ship, and create reusable infrastructure - not to install ceremonies or write playbooks no one reads.
• A future-oriented operator. You have lived this transformation at a leading AI-native organization. You know where the puck is going because you have been there.

EXPERIENCE PROFILE

• 10+ years in product or product operations leadership.
• 3+ years building AI-native products in production - not just adjacent to AI work.
• Hands-on with the modern stack: Claude Code, Cursor, GitHub Copilot, v0 / Lovable / Bolt, evals tooling (Braintrust, LangSmith, or equivalent), RAG architectures, agent frameworks.
• Led transformation at scale in a 200+ PM organization (preferred: Anthropic, OpenAI, Stripe, Linear, Notion, Figma, Atlassian, Intuit, Shopify, Adobe, ServiceNow, or comparable AI-forward orgs).
• Built and led small high-leverage teams - has demonstrated they can do more with less.
• Cross-functional executive influence without formal authority - has navigated CTO, CPO, segment leader dynamics before.

STRONGLY PREFERRED

• Founder or early-employee experience at an AI-native company that scaled.
• Public technical thought leadership - blog posts, talks, open-source contributions, or published frameworks.
• Experience in regulated industries (legal, financial services, healthcare) where AI governance is non-trivial.
• Track record of pulling existing organizations through cultural transformation, not just greenfield builds.

#LI-LG1

New Position:

This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process

Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws.

Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $220,200 USD - $408,900 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

At Thomson Reuters, we’re not riding the AI wave — we’re reshaping the future of professional work across law, tax, compliance, and journalism. Here, you will collaborate with smart, ambitious people who thrive on solving complex problems, delivering market-leading solutions, and innovating with curiosity and care. Learn more about a career with us 📖 Our Employer Story 🔍 Inside Thomson Reuters Blog 🏆 Awards and Recognition 🌱 Join Our Talent Community ✅ Protect Your Job Search Future-ready careers Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.