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Simplesense
Simplesense·last month

System specialist

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Location

hybrid, Denver, CO, United States

Salary

$84k – $114k/yr

Commitment

Full Time

Level

Senior (5+ years)

Required skills

Network troubleshootingCloud infrastructureLinuxWindows PowerShellCisco networkingIdentity managementSplunkDatadogCybersecurityDevSecOpsActive DirectoryOktaSystem administrationTechnical supportIncident responseAutomation

Job Description

Simplesense builds, deploys, and sustains the Installation Resilience Platform that enables mission operators to rapidly adapt and respond. The Platform protects critical infrastructure from cyber attack while unlocking previously siloed information to monitor, diagnose, and improve response times to incidents. Our adversaries rapidly adopt the latest technology: we help defense users respond in kind.

Simplesense is a non-traditional defense contractor and prime on the Air Force's Installation Resilience Operations Command and Control (IROC) program, which is now expanding to five additional Air Force, Space Force, and Army installations from the one prototype installation, Tyndall Air Force Base.

Our team combines over 100 years of direct mission experience solving hard problems with 50 years technical expertise deploying DevSecOps, cybersecurity, and cloud infrastructure, giving us a deep appreciation for our customers’ mission and end users’ priorities. We build for scale, architecting and prioritizing technical work for long term sustainability.

About the Role

As a System Specialist, you are the diagnostic engine of our Network Operations Center (NOC), playing a vital role in ensuring our infrastructure remains resilient and mission-ready. You will be responsible for keeping our hybrid infrastructure, spanning AWS GovCloud, on-prem Cisco edge networks, and complex identity systems resilient and mission-ready. You will dig into logs, trace cross-domain faults, and resolve OS, cloud, and network anomalies. You will partner closely with the broader User Success team to protect our production environments, eliminate alert noise, and deliver high-quality technical support to our critical end-users.

What You’ll Do

  • Troubleshoot and Resolve: Resolve network, OS, and cloud application access issues across hybrid environments.
  • Support Ticket Triage & Escalation: Triage Support Tickets by directly resolving issues or gathering the telemetry, logs, and failure domain context required to execute a clean, actionable handoff to Engineering teams.
  • Collaborative Queue & Ticket Management: Actively manage ticket priorities alongside the team.
  • Customer Communications: Translate technical findings into clear, complete, and empathetic updates for non-technical users.
  • Observability: Actively monitor network health using DataDog and Splunk.
  • Identity Management: Provision, troubleshoot, and manage user access across Active Directory (AD) and Okta.

What You Bring

Required Qualifications:

  • Experience: 5+ years of hands-on experience in a NOC, IT Operations, or hybrid Systems Support role.
  • Must be able to obtain DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+ CE) within 90 days of hire.
  • Compliance: Must be a U.S. Citizen and capable of obtaining a DoD NIPR network account and Common Access Card (CAC).

Preferred Qualifications:

  • Prior experience working within DoD, Air Force, Space Force, or fast-paced Federal contractor/dual-use startup environments.
  • Basic scripting abilities (Bash, PowerShell, Python) used specifically for automating operational tasks.

Compensation and Benefits

Pay Range: $84k - $114k per year. Compensation is determined based on experience, skill level, and location.

Ready to join the team?

Apply now