Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride.

As a leader in RDQ, you are a senior technical resource and internal expert in areas of critical importance to organization who regularly interacts with senior management. You apply your broad technical knowledge and in-depth knowledge of your technical specialty to identify, define and solve complex business problems.

How you will contribute

You will be the point of contact for multiple internal and external locations on quality related topics, ensuring products meet design, food safety and quality policy requirements. In this role, you will support R&D to design products, specifications and capabilities to bring consumer-inspired quality to life. To excel in this role, you will drive implementation of regional and global strategies; identify, report, monitor and direct corrective and preventive actions associated with quality KPIs, and partner with cross-functional internal and external business partners (R&D, regulatory, marketing and manufacturing) to meet our quality agenda. In addition, you will lead regional quality programs; share best practices among manufacturing sites through quality benchmarking; manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up to protect Mondelēz International and our consumers, and; be an ambassador, driving quality and sharing expertise with colleagues to ensure that quality improvement becomes an instinctive culture across the business.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Related experience in operations, quality and/or R&D
• Knowledge of quality systems (HACCP, ISO9001 and FSSC22000)
• Microbiology and food safety and sanitation experience
• Handling multiple tasks and prioritize
• Communication and leadership skills on cross-functional teams
• Statistical processes and problem-solving techniques
• Business acumen and influencing and negotiating
• Auditing certification or equivalent experience is a decided advantage

More about this role

What you need to know about this position:

As the Quality Leader and Subject Matter Expert (SME) for the North America Confections Category at Mondelēz, you will be the primary quality partner, ensuring our brands and consumers are protected. You will collaborate closely with Marketing and R&D, providing quality direction for NA Confections commercialization projects. This role involves prioritizing projects for the North America quality team and communicating quality resourcing needs to cross-functional teams via established governance forums.

This position also provides BU Quality support to the NA Halls business in a Business Unit capacity, interfacing with cross-functional teams (Marketing, R&D, Sales, Finance, Supply, and Customer Service & Logistics) and partnering closely with Plant Quality Teams across North America.

Working as part of a cross-functional team, you will lead quality activities to enable successful execution of business objectives, maintaining and growing our brands with an emphasis on delivering the desired consumer experience. Success in this role requires strong collaboration and communication skills, demonstrated technical expertise, influencing capabilities, and a deep understanding of consumers, applicable regulations, and business objectives. You will be accountable for communicating with key stakeholders and influencing decisions based on data-driven analysis and interpretation of results.

Primary Responsibilities

• Serve as the quality representative in I2M governance meetings and Category Commercialization Teams; develop and deploy End-to-End Brand Quality Strategy and Roadmaps; identify and apply consistent best practices across the supply chain
• Ensure all projects meet design, food safety, and quality policy requirements as defined by the commercialization process; communicate quality resource needs and potential risks to cross-functional teams; serve as the voice of quality in brand prioritization and cross-functional meetings
• Drive quality compliance excellence and champion GMP and food safety initiatives across manufacturing sites; ensure all operations meet global quality policies and applicable regulatory requirements; support plant quality teams during 3rd party inspections and audits; conduct routine assessments for regulatory compliance
• Promote consumer-centric behavior and drive accountability for consumer-inspired quality; identify opportunities for quality improvement and recommend solutions to protect and delight consumers; manage day-to-day brand quality responsibilities including consumer and customer issue resolution
• Facilitate root cause analysis and lessons learned on quality incidents; partner with R&D, Supply Chain, and Operations on quality execution and consumer-validated design; drive quality culture improvements and accountability across assigned areas
• Serve as the BU Quality contact for assigned internal manufacturing sites; provide network support to the end-to-end supply chain in meeting business objectives and enabling growth
• Drive and influence continuous improvement initiatives related to complaint reduction and compliance to applicable internal and external policies and regulations across factories and the network

What extra ingredients you will bring:

Experience: Operations, quality, and/or R&D experience with project management and commercial strategy knowledge

Core Skills: Cross-functional leadership, statistical problem-solving, food safety expertise, and customer/supplier management

Success Drivers for this role includes:

• Leadership & Execution: Strong team leadership, process management, and results-oriented approach with focus on achieving short and long-term goals
• Collaboration & Communication: Exceptional cross-functional teamwork and stakeholder management skills
• Quality & Growth Mindset: Quality-focused decision-making with consumer safety priority and commitment to continuous learning.

Education / Certifications:

Minimum Bachelor's degree in Food Science, Engineering, Microbiology, Chemistry, or related scientific field.

Job specific requirements:

Minimum 5+ years related experience (Quality, Food Safety &/or R&D)

Experience with OTC/DS/NHP regulations is desired.

Ability to handle multiple tasks and prioritize work

Experience working in a food manufacturing environment.

Fundamental understanding of Sanitation, Hygienic Design, Pest Control, Quality, HACCP, and Food Safety principles.

Highly proficient computer (MS Office) and Communication skills (Verbal and Written) are required

Must be able to read, write, and communicate in English.

Travel requirements:

Approximately 15% travel may be required

Work schedule:

Hybrid work schedule. Role based out of Toronto, Canada or East Hanover, NJ

Salary and Benefits:

The expected base salary range for this position is $93,300 to $116,650 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements. AI may be used as part of the recruitment process and in accordance with local laws. This posting is for a current vacancy. No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular

Corporate Quality Assurance

Product Quality, Safety and Compliance