Sr. import and export analyst

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

Xylem is seeking a Sr. Import and Export Analyst to support global trade operations by ensuring import and export activities are compliant, efficient, and aligned with business needs. In this role, you will manage cross-border shipment processes, support customs compliance activities, maintain accurate trade documentation, and help resolve operational issues that may impact delivery performance or regulatory adherence.

As a senior-level individual contributor, you will leverage your knowledge of international trade operations to independently manage complex issues while collaborating with internal teams and external partners. You will exercise sound judgment, apply industry best practices, work with minimal guidance, and serve as a resource for colleagues with less experience.

Core Responsibilities

• Coordinate and manage daily import and export activities to support the timely and compliant movement of goods across international borders.
• Review shipping and customs documentation for completeness and accuracy, including commercial invoices, packing lists, broker instructions, certificates of origin, customs records, and other trade-related documentation.
• Partner with customs brokers, freight forwarders, carriers, and internal stakeholders to support shipment execution, monitor customs clearance activity, and resolve shipment exceptions such as delays, holds, missing documentation, classification issues, and customs inquiries.
• Ensure import and export transactions are processed in accordance with applicable trade laws, regulations, internal procedures, and company compliance requirements.
• Support trade compliance activities including tariff classification, country of origin reviews, record retention requirements, denied party screening coordination, customs valuation support, and free trade agreement documentation, where applicable.
• Prepare, analyze, and maintain reports related to shipment activity, service performance, transportation and duty-related costs, and compliance trends to support operational visibility and decision making.
• Identify, investigate, and resolve complex import/export operational and compliance issues by applying knowledge of international trade regulations, transportation processes, and industry best practices.
• Collaborate with supply chain, procurement, manufacturing, planning, customer service, finance, and logistics stakeholders to improve trade processes, strengthen compliance controls, and drive continuous improvement initiatives.
• Develop and support standardized processes that improve operational efficiency, regulatory compliance, and execution consistency across global trade activities.
• Serve as a resource for less experienced colleagues by providing guidance on trade processes, documentation requirements, compliance expectations, and problem resolution.

Required Qualifications

• Bachelor's degree in Supply Chain, Logistics, International Business, Business Administration, or a related field; equivalent combinations of education and relevant experience will also be considered.
• Several years of experience in import/export operations, global logistics, customs compliance, international trade, or a related field.
• Demonstrated experience coordinating cross-border shipments and supporting international transportation and customs processes.
• Strong working knowledge of import/export documentation, customs entry processes, international shipment coordination, and trade compliance controls.
• Experience working with customs brokers, freight forwarders, carriers, and cross-functional business partners in a global environment.
• Strong analytical, problem-solving, and decision-making skills with the ability to independently manage complex issues and determine appropriate resolutions.
• Proficiency in Microsoft Excel and ERP or related business systems.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Strong written and verbal communication skills with the ability to influence and collaborate across multiple functions.
• Demonstrated ability to work independently with minimal supervision while exercising sound professional judgment.

Preferred Qualifications

• Experience in a manufacturing, industrial, or global distribution environment.
• Knowledge of tariff classification, HTS codes, Incoterms, country of origin determination, customs valuation, trade data analysis, broker management, and multi-country shipping processes.
• Experience supporting audits, compliance reporting, regulatory recordkeeping, duty optimization initiatives, or broader trade compliance programs.
• Familiarity with free trade agreements, denied party screening processes, and global import/export regulatory requirements.
• Professional certifications or advanced training in customs, logistics, supply chain, or international trade.

Additional Information

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This role is primarily office-based or hybrid, depending on business needs and location. The position may require extended periods of computer work, participation in cross-functional meetings, and management of time-sensitive operational issues across multiple time zones.

Travel Requirements

Minimal travel may be required based on business needs.

The estimated salary range for this position is $80,000 to $95,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!