Job Details

Job Location: 145 Taylor Basement Office - San Francisco, CA 94102

Position Type: Full Time

Salary Range: $55.49 - $60.38 Hourly

Job Shift: Day

SUMMARY

The Property Operations Special Project Manager will oversee and manage special projects within the property operations department. This role includes responsibilities for waitlist management, ONE system management, CIR management, and driving operational improvements for properties with financial deficits. The ideal candidate will have strong project management skills, a keen eye for detail, and the ability to work collaboratively across departments.

ESSENTIAL DUTIES

• Strategic Project Leadership: Lead planning, execution, and oversight of department-wide special projects or program launches assigned by the Director of Property Operations (DPO).
• Legal Case Oversight & Stipulated Agreements: Monitor all active legal cases in coordination with General Managers, Legal Counsel, and the DPO.
• Resident Payment Plan Management: Oversee the full lifecycle of resident payment plans, ensuring compliance and accuracy.
• Write-Off Management: Review and validate all recommended resident ledger write-offs for documentation completeness and policy compliance.
• Abatement Tracking & Coordination: Maintain an abatement tracker to monitor requests, approvals, durations, and compliance requirements.
• Relocation Coordination: Coordinate relocation of processes related to capital projects, emergency events, or habitability issues.
• Operational Coverage & Departmental Support: Provide operational coverage during Property Supervisor absences.
• IMA & NSPIRE Inspection Coordination: Collaborate with the Portfolio Maintenance Manager to maintain a master inspection calendar.
• Alerts & Emergency Communication Management: Lead coordination and operational oversight of emergency communication across all properties.

Qualifications

REQUIRED SKILLS

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in property management software and systems.
• Knowledge of HUD regulations and URA compliance is a plus.

MINIMUM QUALIFICATIONS

• Minimum of 3 years of experience in property management or related field.
• Proven experience in project management.
• Demonstrated knowledge of Microsoft Office programs.

PREFERRED QUALIFICATIONS

• Certified HUD or Tax Credit Specialist.
• Experience with Section 8 Housing Assistance Program practices.
• Bi-lingual or fluent in Spanish-English, Chinese-English, Vietnamese-English, Tagalog-English or Russian-English.

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.