Senior tools support administrator

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Functional Title: Senior Tools Support Administrator Job Title: Systems Administrator V Agency: Health & Human Services Comm Department: TIERS Oprtns OAPD Staff Posting Number: 20311 Closing Date: 02/19/2027 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly Salary Group: TEXAS-B-25 Shift: Day Additional Shift: Telework: Travel: Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 0605,0670,0671,0679,2651,5974,6049,6694,8858,17C,17C0,17DX,17S,17SX,181X,182X,1B4X1,1D7X1,255A,255N 255S,255Z,25B,25D,26A,26B,26Z,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,784X,CTI,CTM,CTT,CWT CYB10,CYB11,ISM,IT,ITS

General Description Performs advanced and senior-level computer systems analysis work as a Senior Tools Support Administrator on the TIERS Operations Tools Support team, reporting to TIERS Operations management. Work involves coordinating the planning, analysis, implementation, and continuous improvement of user requirements, procedures, and technical solutions to automate processing, improve system reliability, and enhance operational efficiency. Provides senior-level technical leadership, subject matter expertise, and independent judgment in support of TIERS Operations. Works under minimal supervision with considerable latitude for initiative, problem solving, and decision making. TIERS Tool Support administrators act as subject matter experts for the tools that support TIERS Operations. The Senior Tools Support Administrator provides technical leadership and serves as a senior escalation resource to help ensure operational objectives are met:

• Serves as a senior technical escalation point for complex issues and production incidents.
• Evaluates new tools and technologies and provides recommendations for adoption.
• Evaluates and coordinates the technical implementation of upgrades, patches, and enhancements.
• Coordinates tool upgrades, system changes, and server reconfiguration activities.
• Provides backup support and technical expertise for application tools.

Responsibilities Performs advanced and senior-level computer systems analysis work as a Senior Tools Support Administrator on the TIERS Operations Tools Support team.

• Provides technical expertise in ITIL governance and supports the development and implementation of ITIL processes for TIERS Operations, including Change Management, Incident Management, Configuration Management, Capacity Management, Availability Management, and other processes as needed.
• Provides technical guidance, documentation, and knowledge transfer to Tools Support staff and serves as a technical resource for complex issues and projects.
• Collaborates with Tools Support staff to identify priorities, resolve complex technical issues, and support successful completion of team objectives.
• Serves as a technical escalation point for complex issues and production incidents.
• Evaluates new tools and technologies and provides recommendations for adoption.
• Evaluates and coordinates the technical implementation of upgrades, patches, and enhancements.
• Coordinates tool upgrades, system changes, and server reconfiguration activities.
• Provides backup support and technical expertise for application tools.

Essential Job Functions (EJF)-Job Title Attends work on a regular schedule in accordance with agency leave policy and performs other duties as assigned.

• Perform complex product and technical management for TIERS Tool Support applications and initiatives involving research, analysis, planning, development, implementation, and continuous improvement activities; work with project managers on project planning and initiation; provide technical oversight throughout implementation; and communicate technical status, risks, issues, dependencies, and recommendations to project stakeholders, management, and other relevant parties. -(20%)
• Work with staff, project teams, vendors, and external stakeholders to identify technical requirements, risks, issues, dependencies, and mitigation strategies. Prepare technical project reports, status updates, summaries, procedures, and other documentation. Evaluate TIERS Tools Support applications and recommend effective, sustainable solutions based on operational needs, technical requirements, and established standards. -(20%)
• Helps develop and maintain product roadmaps and environmental management requirements; assist support functions with incident and problem management; coordinate application upgrades and server reconfiguration; and identify opportunities for automation and process improvements that reduce support downtime and improve operational efficiency. -(15%)
• Analyze complex technical problems and develop effective solutions; facilitate and participate in cross-program and workgroups; contribute to goals and objectives; and develop clear, accurate technical documentation, standards, and recommendations. -(15%)
• Perform environmentally rearchitect and modernization activities supporting multiple Linux and Windows systems. Evaluate application and infrastructure requirements and develop specifications for new systems. Coordinate with Architecture, Infrastructure, and Vendor staff on implementation of new hardware and systems. Coordinate upgrade activities, patch implementation, and adoption of new tools and technologies. -(10%)
• Support TIERS releases, deployments, and monthly maintenance activities across more than 24 environments using Agile methodology. Participate in user story creation, scrum meetings, sprint activities, technical planning, testing, and implementation. -(5%)
• Perform SYNCSORT, Informatica Power Suite, and Spectrum Global Addressing system administration and serve as a technical liaison with the application vendor. Provide specialized system administration expertise for installation, configuration, troubleshooting, and upgrades. Coordinate with application staff to support the licensing model across 24 environments to meet TIERS operational needs. Provide application administration for IIR and ALM/Performance Center. -(5%)
• Attends Change Control Board (CCB) for reviewing change requests, evaluating technical risk and impact, validating required approvals, and ensuring production changes comply with established change control standards. -(5%)
• Provide 24x7 TIERS technical support and serve as a senior escalation resource for complex issues. Assist Tools Support staff and coordinate with vendors and technical partners to diagnose and resolve application and infrastructure outages, minimize service disruption, and restore normal operations. -(5%)

Shared Responsibilities TIERS Tool Support administrators act as subject matter experts for the tools that support TIERS Operations. Depending on the tool, duties may include:

• installation,
• support,
• user administration,
• configuring,
• developing infrastructure,
• maintenance, and
• implementing releases, upgrades, and patches.

Supports a variety of software tools that provide testing, reporting, scheduling, monitoring, and other operational functions for TIERS applications and development.

Knowledge, Skills, and Abilities (KSA) Required

• Knowledge of the limitations and capabilities of computer systems, of the techniques used in the design of nonautomated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping.
• Skill in coordinating and solving problems; in developing or revising program code; in scheduling, testing, installing, and implementing programs; and in troubleshooting computer systems.
• Ability to analyze complex systems and procedures; write and revise standards, procedures, and technical documentation; manage multiple priorities and projects; communicate effectively with technical and non-technical stakeholders; provide technical leadership and mentoring; exercise sound independent judgment; and coordinate work across teams and organizational boundaries.

Registrations, Licensure, or Certifications ITIL Foundation Certification preferred. Windows and Linux server certifications are preferred AWS cloud certification is preferred

Initial Screening Criteria • Graduation from an accredited four-year college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required. Work experience may be substituted for education on a year-for-year basis. • At least eight (8) years IT experience in maintaining computer programs and applications. • Experience with Agile methodology and ITIL.

Additional Information This role offers a hybrid schedule: 3 days’ teleworking and 2 days in-office per week. Note that this arrangement is subject to change.

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Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.