Overview

This is a hybrid role with the expectation that time working will be 4 days inside our Jacksonville FL or Portsmouth NH offices and 1 day remotely. This position focuses on mitigating bank losses through the collection, negotiation, and repayment of loans after charge-off. Works closely with borrowers, management, and attorneys to create action plans for delinquent loans, bankruptcies, coordinating settlements or liquidation of assets, as necessary. Provides training to new associates and participates in special projects to facilitate workflow and recovery goals.

Responsibilities & Qualifications

Legal Action

Assigns cases to attorneys when filing suits to obtain judgement or execute against an existing judgement on a borrower. Reviews documents provided by Bank or legal counsel to confirm accuracy and ability to file suit.

Collection

Coordinates loan portfolio collection efforts whether that be a repayment plan, settlement, or liquidation of collateral. Documents efforts and conversations in the event bankruptcy or legal action are necessary. Engages and manages third party companies that collect on charged-off loans. Coordinates with third party agencies on the assignment, repossession, or liquidation of loan collateral. Maintains higher than average annual recovery goals.

Negotiation

Assists in the negotiation of new terms for borrower repayment. Works closely with borrowers or their attorneys on settlements, bankruptcies, short sales, or deed in lieu of foreclosure to satisfy loan payments. Provides guidance to less experienced specialists on difficult negotiations.

Research

Determines borrowers' ability to pay prior to formulating a plan for collection. Reviews personal statements including tax returns and credit reports, and initiate contact with borrower to gather information on financial position.

Business Support

Provides training to new associates and supports management in their absence. Manages the department warehouse log regarding the shipment and receiving of files.

Basic Qualifications:

Bachelor's Degree and 1 years of experience in Banking, Bankruptcy, Litigation and/or Legal Compliance - OR - High School Diploma or GED and 5 years of experience in Banking, Bankruptcy, Litigation and/or Legal Compliance

Additional Requirements:

• Professional written and verbal communication
• High attention to detail and organizational skills
• Microsoft Office proficiency
• Initiative, critical thinking, and problem-solving skills
• Demonstrated ability to interpret and understand legal documents
• Ability to analyze and summarize legal information

Preferred Qualifications:

• Understanding of bankruptcy processes: review of the bankruptcy plan, proof of claims, filing with attorneys, monitoring for motion for relief, Adequate Protection claims, secured and unsecured payments, etc.
• Sworn legal document and notary experience
• Debt recovery, legal compliance collections and /or litigation experience
• Banking industry experience

Position Specific Skills:

Knowledge of the Fair Debt Collection Practices Act ("FDCPA"), Fair Credit Reporting Act ("FCRA"), Unfair, Deceptive, or Abusive Acts or Practices ("UDAAP"), and the Telephone Consumer Protection Act ("TCPA")

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.