Position Summary

We are seeking a Senior Product Designer / UX Strategist to lead the design and strategy of member-facing digital experiences across web, mobile, and emerging channels. This role blends product thinking, UX strategy, interaction design, and cross-functional leadership to create meaningful, accessible, and intuitive experiences.

Key Responsibilities:

• Lead end-to-end member experiences across web, mobile, and emerging digital channels.
• Partner with product, business, and technology leaders to shape experience strategy and future-state customer journeys.
• Own the design process from discovery through delivery, including journey mapping, IA, flows, wireframes, prototypes, and high-fidelity designs.
• Lead native mobile experience design for iOS and Android platforms.
• Facilitate stakeholder workshops, alignment sessions, and design reviews.
• Partner closely with engineering teams to accelerate design-to-development workflows.
• Use analytics, customer feedback, and research insights to inform design decisions.
• Leverage AI-assisted tools for ideation, prototyping, documentation, and design operations.

Success Profile:

• Strategic thinker who balances customer needs with business goals.
• Hands-on designer who can move between strategy and execution.
• Collaborative partner who builds alignment across product, technology, and business teams.
• Comfortable navigating ambiguity and driving clarity in complex initiatives.
• Passionate about innovation and thoughtful application of emerging technologies, including AI.

Pay and Benefits

The pay range for this position is $75.00 - $85.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, 401(k)/Roth, Insurance (Basic/Supplemental Life & AD&D), Short and long-term disability, Health and Dependent Care Spending Accounts (HAS & DCFSA), Transportation benefits, Employee Assistance Program, Time off/Leave (PTO, Vacation, or Sick Leave).

Job Type & Location

This is a Contract position based out of Washington D.C., DC.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Washington D.C., DC.