Senior Business Analyst - Business Advocate Unit (BAU)

This is a Career mobility recruitment FT / PT Status – Full Time Benefits Eligibility – This position is eligible for a full benefits package.

Salary: $25.22 Hourly Wage

Remote Work / In-Office: Hybrid

Recruiter: Josh Stover | jstover@utah.gov | 801.538.4251

Application Deadline: 9/25/2026

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

Day-to-day responsibilities of this position:

The Business Advocate Unit (BAU) is seeking a Senior Business Analyst to act as a key liaison between ORS business operations and the Department of Technology Services (DTS). This role ensures that ORS business needs are translated into precise technical requirements, supporting both day-to-day ORSIS maintenance and ongoing ORSIS Modernization initiatives.

• Serve as the subject matter expert bridging ORS child support business needs with DTS technical specifications.
• Author clear, structured business requirements (including BRDs, Project Concept Approvals, and Jira User Stories with complete acceptance criteria) for ORSIS enhancements and screen modernizations.
• Act as a designated screen owner during design sessions, conduct formal screen demonstrations, and ensure enhancements align with federal/state laws and OCSS regulations.
• Develop end-to-end User Acceptance Test (UAT) plans, build test data, execute test scenarios, and log/track defects in Jira prior to release.
• Research complex system errors, analyze operational impacts, submit change requests, and respond to technical/policy inquiries via the BAU proxy.
• Actively participate in cross-functional Agile/Scrum activities, including sprint planning, stand-ups, and retrospectives alongside DTS and vendor partners.

Qualifications

Minimum or "day-one" qualifications:

• Current employment with the Utah State Office of Recovery Services.
• Strong understanding of ORS business processes, child support operations, state/federal regulations, and policy frameworks.
• Hands-on experience navigating ORSIS with a knack for analytical thinking and problem-solving.

Preferred or trainable/on-the-job qualifications:

• Comfort using web-based tools and an eagerness to learn modern software management systems (such as Jira or Agile methods) with on-the-job training.
• A detail-oriented mindset with an interest in testing system updates, check for errors, and helping ensure new software features work smoothly for end-users.
• Strong communication skills and a willingness to represent ORS business needs in team discussions with management, technical support and external partners.

About the Role

Location: 4315 S 2700 W, Taylorsville, UT 84129

Background Check Required: You must successfully pass a criminal history check

Drug Test Required: No

Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here.

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The primary mission of Utah Office of Recovery Services is to promote responsibility. We help ensure that parents are financially responsible for their children by providing child support services and support for children in care.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.

Supplemental Information

Only individuals invited to interview will be notified. All applications must be submitted online. Resumes emailed or faxed will not be accepted as an application. For internal candidates, use your utah.gov email when applying for this position. The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.