Revenue operations supervisor

This position follows Office-Based schedule with some days in-office days per week. Our office is located at 3680 NW Samaritan Drive, Corvallis, Oregon.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

At Optum Health, we're transforming healthcare by delivering a simpler, more connected, and patient-centered experience. As a Revenue Operations Supervisor, you'll play a critical role in ensuring patients receive seamless access to care while driving operational excellence, financial performance, and service quality. You'll lead a high-performing team, influence meaningful process improvements, and help shape the future of revenue operations through innovation, accountability, and continuous improvement in a collaborative hybrid work environment.

The Revenue Operations Supervisor partners with teammates, leaders, and cross-functional stakeholders to deliver exceptional revenue cycle performance while fostering a collaborative, patient-centered, and results-driven culture. This role is responsible for developing and supporting a high-performing team that consistently achieves operational, financial, quality, and service objectives through effective coaching, communication, accountability, and continuous improvement.

The Supervisor leads daily revenue operations activities, monitors performance indicators, and leverages data-driven insights to optimize workflows, remove barriers, and ensure alignment with industry-leading practices. Through proactive problem solving, prioritization, and execution, this role drives achievement of key performance metrics while optimizing the patient experience.

The ideal candidate is passionate about developing people, advancing operational excellence, and transforming revenue operations through innovation and continuous improvement. They demonstrate strong leadership, analytical, and problem-solving skills, committed to delivering measurable results through collaboration, accountability, and a patient-first approach.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of paid training. The hours during training will be aligned to your schedule.

Primary Responsibilities:

• Provide daily leadership and oversight of revenue operations activities to ensure efficient workflow execution, service excellence, compliance, and achievement of department objectives.
• Lead daily stand-up meetings to review priorities, workload distribution, operational performance, emerging risks, and action plans while fostering accountability and engagement.
• Monitor revenue cycle workflows and performance indicators to ensure alignment with industry-leading practices, organizational standards, and exceptional customer service expectations.
• Develop, implement, and monitor action plans to address operational challenges, improve team performance, and optimize revenue cycle outcomes.
• Identify, assess, and appropriately escalate operational, payer, compliance, system, and customer experience issues to ensure timely resolution and risk mitigation.
• Conduct root cause analysis on denials, payment delays, workflow breakdowns, and performance trends and implement corrective actions to prevent recurrence and reduce revenue leakage.
• Utilize strong analytical and problem-solving skills to interpret operational data, prioritize opportunities, and drive sustainable process improvements.
• Effectively manage multiple priorities, competing demands, and critical deadlines while maintaining accuracy, quality, and service excellence.
• Partner with clinical operations, credentialing and provider enrollment and national coding and technology teams to improve workflows, resolve barriers, and support strategic initiatives.
• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered service through visible leadership and effective communication.
• Conduct regular one-on-one meetings with team members to provide coaching, performance feedback, career development support, and ongoing mentorship.
• Support employee engagement, retention, and professional growth through recognition, development planning, training, and succession readiness initiatives.
• Ensure compliance with HIPAA, Medicare and Medicaid regulations, commercial payer requirements, and applicable revenue cycle policies and procedures.
• Support internal and external audits, maintain required documentation, and ensure appropriate process controls are established and consistently followed.
• Champion a patient-centric approach by balancing operational performance with an exceptional financial experience for patients, providers, and customers.
• Perform other duties and projects as assigned to support departmental and organizational objectives.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/ GED or equivalent year of work experience
• Must be 18 years of age OR older
• 3+ years of healthcare revenue cycle experience with progressive responsibility
• Experience leading, coaching, and developing teams in a healthcare revenue cycle environment
• Working knowledge of medical billing, claims processing, accounts receivable management, payer requirements, denial management
• Knowledge of Medicare, Medicaid, commercial payer guidelines, and healthcare regulatory requirements
• Proficiency with revenue cycle systems, performance reporting, and workflow management tools
• Ability to work full time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience working within athenahealth or comparable revenue cycle platforms
• Medical coding knowledge or industry-recognized coding certification
• Experience supporting revenue cycle operations in a multi-specialty physician practice or ambulatory healthcare environment

Telecommuting Requirements:

• Reside within commutable distance to the office at 3680 NW Samaritan Drive, Corvallis, Oregon
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Strong analytical, critical thinking, problem-solving, and decision-making skills
• Demonstrated ability to prioritize work, manage multiple initiatives simultaneously, and meet established deadlines
• Excellent communication, relationship-building, and customer service skills

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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