Regional Operations Manager

Location: King County

Hours: Average 40+ hours per week. Some nights and weekends, as needed

Reports To: Director of Housing Management

Pay Range: $110,000-120,000 annually

Position Type: Exempt, non-union position

The Regional Operations Manager with a Permanent Supportive Housing focus oversees a portfolio of properties, many of which are permanent supportive properties within the LIHI portfolio. This position provides leadership to on-site property management and works collaboratively with supportive housing leaders with a strong emphasis on resident safety, well-being, and long-term housing stability. This role ensures services provided to clients are low-barrier, trauma-informed, and culturally responsive, and rooted in focusing on getting and keeping residents stably house. This role also supports residents with complex needs, including homelessness, substance use disorders, and serious mental illness by promoting access to comprehensive services, treatment, and housing that help individuals achieve their highest potential for health and stability. The position is responsible for advancing LIHI’s commitment to diversity, equity, and inclusion by fostering a respectful and inclusive environment.

This position will include both in office and onsite work. There will be no work from home with this position.

Responsibilities:

• Leadership, Supervision, and Operations Oversight
• Financial Management & Compliance
• Resident & Community Engagement

Minimum Qualifications

• Associate degree in Property Management, Human Services, Social Work, or a related field.
• Minimum of six years of experience at a senior management level in residential property management, facilities management, or housing programs and services and/or a minimum of five years of progressive experience in permanent supportive housing, affordable housing, or housing programs serving people experiencing homelessness, including at least two years in a senior leadership or supervisory role.
• Demonstrated experience supporting residents with complex needs, including serious mental illness, substance use disorders, and chronic homelessness.
• Strong supervisory and leadership skills, including experience managing cross-functional or multidisciplinary teams.
• Deep understanding of supportive housing models, including Harm Reduction and Trauma-Informed Care.
• Proficiency in operational oversight, including budgeting, financial reporting, and compliance monitoring.
• Experience with regulatory requirements for HUD, LIHTC, Section 8, or other affordable housing programs.
• Strong communication and interpersonal skills with a commitment to racial equity, inclusion, and social justice.
• Familiarity with landlord-tenant law and housing-related legal processes.

Preferred Qualifications

• Experience managing multiple supportive housing or affordable housing sites.
• Familiarity with King County’s housing landscape, community resources, and funding mechanisms.
• Experience in community engagement and working with individuals experiencing homelessness, substance use disorders, and serious mental illness.

Other Requirements:

• Must have a valid Washington State driver’s license and must meet Washington State minimum requirement for driver liability insurance.
• Must pass motor vehicle/driving record checks
• Must have regular access to a reliable vehicle. Mileage is provided for travel between sites during shift
• Must pass criminal background checks and drug screening

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
• Employer-Paid Life and AD&D Insurance
• 401k offered for unionized employees (through OPEIU8)
• 403b offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.