POSITION TITLE:

Medical Assistant III - Psychiatry

DEPARTMENT:

Integrated Behavioral Health

REPORTS TO TITLE:

IBH Operations Manager

LOCATION:

4 days a week at South Napa, and alternating one day a week at West Fairfield

HOURS:

Full time, 40 hours a week, Monday to Fri 8am to 5pm

PAY RANGE:

$27.42 to $33.51/hr, depending on years of MA experience within Psychiatry

DLSE/FLSA STATUS:

____Exempt/Salaried position

____Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES:

NO

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

The Medical Assistant III – Psychiatry ensures optimum patient care through the efficient rooming of patients, in-person and virtual, exhibiting good communication with patients and other staff, performing medical procedures, providing patient education, follow-up care instructions, and completing daily documentation.

CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE.

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

1. Education:
   • High school diploma or general education degree (GED) required.
   • Satisfactory completion of an accredited medical assistant program in California; CA Medical Assistant certification required.
   • Venipuncture and injection certifications and/or competency preferred.
   • Phlebotomy Certificate required for some locations
2. Experience/Lived Experience:
   • Experience working with diverse populations displaying respect and sensitivity to diversity, equity and inclusion preferred
   • Minimum Four years of experience as a Medical Assistant in a clinic environment required.
   • Supervisory Back up; prior lead or supervisory experience preferred.
   • Prior experience in Community Health Centers/FQHC preferred
   • Must certify and remain current in CPR
   • Strong verbal and written communication skills; Bilingual (English/Spanish) language required
   • Strong interpersonal and customer service skills required
   • Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required.
   • Experience working with complex patient situations preferred
3. Special Skills/Training:
   • Strong verbal and written communication skills; Bilingual (English/Spanish) language required
   • Strong interpersonal and customer service skills required
   • Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required.
   • Strong analytical and problem-solving skills and attention to detail required.
   • BLS Certification required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Responsible for greeting patients into exam room/ office areas and driving a positive patient customer service experience
2. Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood pressure.
3. Collects and documents patient history and current state of health
4. Disinfects and prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow
5. Provides patient education and follow-up care instructions
6. Coordinates Urine Toxicology as indicated by psychiatric provider
7. Ensures medication use agreement is completed and renewed annually for medications identified by psychiatric provider
8. Reviews schedules and ensures visit types are correct and follow-up appointments are scheduled correctly
9. Follows up with patient after labs are ordered to ensure patient has completed labs and problem solves barriers to completing labs when appropriate
10. Triages patient concerns, gathers information, and communicates to psychiatric provider or primary care team.
11. Connects with patient on Zoom/Doximity prior to their first video appt for patients who are not comfortable navigating a video appointment
12. Sends behavioral health screens (PHQ9, GAD7) to patients with a virtual appointment.
13. Collaborates with Behavioral Health Program Navigators to ensure schedules are full and works to cover for BH Program navigators when needed.
14. Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns
15. Proactively ensure that Provider/MA “huddles” take place on time in preparation for each shift
16. Performs routine screening procedures, such as hearing and vision test and document findings
17. Performs various medical assistant procedures, including but not limited to: coordinating EKG, finger sticks for hemoglobin checks; ear washes; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning; PPD placement; INR; glucose; HCG; and Hemoglobin A1C (some procedures may not be applicable to all sites)
18. Administers immunizations and documents in electronic health record
19. Ensures that all logs, forms, records and charts are complete, thorough and accurate
20. Practices standard safety precautions to ensure safety to self, other staff and patients, including handling of contained waste and sharps, and cleaning and disinfecting medical equipment after use
21. Communicates clearly with providers, other staff and patients to promote optimum clinic flow and proper patient hand off; communicates with IBH Operations Manager on urgent issues
22. Proactively helps teammates during down time
23. Recommends improvement in processes and practices through the proper channels
24. Provides patient education as directed by the clinician
25. In Yolo county, coordinates with pharmacy ensuring LAIs are delivered on time for RN or provider appointments and administers LAI injections.
26. Performs other duties as assigned.