Introduction

Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer. To distinguish ourselves as the desired provider of Workers' Compensation Insurance, values such as collaboration, work-life balance, and integrity are placed at the center of all our operations. In addition, Zenith supports career advancement through a dedication to ongoing learning and development. An individual coming to Zenith will not only receive competitive compensation and a comprehensive benefits package, but continuous opportunities to grow as a professional.

Overview

The IT Business Systems Analyst must elicit, analyze and synthesize information to in order to define and validate solutions that meet business needs, goals and objectives. The IT Business Systems Analyst is responsible for completing analysis tasks by performing various techniques with stakeholders. The IT Business Systems Analyst must be capable of specifying and communicating requirements and recommended solutions that enable the organization to achieve its goals.

This is a hybrid position based out of our Woodland Hills, CA office. Candidates should live within commuting distance and be comfortable working onsite in accordance with Zenith’s hybrid schedule. Candidates must be authorized to work in the United States without the need for employer-sponsored work authorization. Zenith is unable to provide employment sponsorship now or in the future.

Responsibilities

• Utilize established methods and techniques (including basic to intermediate interviewing and questioning, facilitation of requirement elicitation, process modeling, business scenarios, use cases, gap analysis, logical data models, leading and participating in JAD sessions/analysis swarming) used to complete business and system requirements analysis.
• Analyze business needs and opportunities on business problems to drill into what is needed and why.
• Ensure that the business and system requirements clearly describe the business need and the system capabilities required to fulfill the business need.
• Provide options and recommended solutions to business problems.
• Document business and system requirements that describe the business need and what the system needs to do.
• Creates/Updates functional user documentation that explains new functionality being released.
• Analyze and validate where application data is stored by performing basic query on own.
• Interpret business needs to assist with the development of basic functional design.
• Create simplistic mock ups.
• Create detailed communications, documents and presentations.
• Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
• Work productively and harmoniously with others on a consistent basis.
• Respond positively to direction and feedback on performance.
• Consistently maintain professional and appropriate demeanor.
• Perform other duties/projects as assigned.

Education

• High School Diploma Or equivalent req
• Bachelor’s Degree or equivalent combination of training/experience req

Work Experience

• 1+ years related experience required
• Required: Proficiency in SQL, including the ability to query databases, extract data, and perform data analysis and validation.
• Preferred: Experience with AI tools such as Microsoft Copilot, Claude, or similar technologies to enhance analysis, documentation, and productivity.

Knowledge, Skills, and Abilities

• Analytical and problem solving skills.
• Good understanding / demonstration of Analysis process and tools.
• Demonstrates ability to negotiate options, resolve conflicts and influence team members on less complex topics.
• Good written communication that is in terms consistent with the audience.
• Demonstrates intermediate presentation skills.
• Proficiency with MS Office applications.
• Prior experience with SharePoint, Jira, SQL Developer and Visio desired.
• Good written and verbal communication skills.
• Team player, self-starter, motivated, and multi-task oriented.
• Ability to prioritize work requirements.

Pay, Benefits, and Other Information

The expected salary range for this position is $84,609.84 - $105,762.30. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.

Benefits

• Medical, Dental and Vision Insurance
• Flexible Spending Accounts
• Paid Parental Leave
• Life, AD&D and Disability Insurance
• 401(k), Employee Share Purchase Plan (ESPP)
• Education and Training Reimbursement
• Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
• 10 paid Company Holidays, 2 Personal Days, 2 Floating Holidays
• Employee Assistance Program (EAP)

For more information, review details on the Benefits page of our Career Site: https://www.thezenith.com/careers/benefits/

Zenith typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic. In compliance with California law, we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008), we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will not inquire about an applicant’s criminal history until after a conditional offer of employment has been made.

If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability, you are entitled to request an accommodation. To make a request, please contact a Human resources representative at Zenith Insurance Company.

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