Job Description

Seeking an experienced IT Support Specialist to provide high-touch technical support to executives and end users. This role requires strong troubleshooting skills, excellent communication, discretion, and the ability to handle technical issues in a fast-paced environment.

Key Responsibilities

• Provide white-glove technical support to executives and other users.
• Troubleshoot Tier 1-3 hardware, software, connectivity, and application issues.
• Support Windows, macOS, mobile devices, and Microsoft 365.
• Assist with Active Directory, Intune, user accounts, device management, and access issues.
• Configure and deploy laptops, mobile devices, and other technology.
• Escalate complex issues to infrastructure, networking, or security resources as needed.
• Provide occasional after-hours or on-call support for priority issues.
• Maintain documentation and deliver a strong overall customer experience.

Qualifications

• 4+ years of IT support, desktop support, or executive support experience.
• Experience providing VIP or white-glove technical support.
• Strong experience with Microsoft 365, Active Directory, Intune, Windows, and macOS.
• Comfortable supporting Tier 1-3 technical issues.
• Strong communication, customer service, and problem-solving skills.
• Self-motivated with the ability to work independently and take ownership of issues.

Work Environment

Primarily on-site with some flexibility depending on business needs. This role offers opportunities to expand technical skills and grow into more advanced areas of IT.

Job Type & Location

This is a Contract to Hire position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $28.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a hybrid position in Chicago, IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.