Director, digital product management - personal lines (hybrid - webster or boston)

Summary

Mapfre is seeking a Director, Digital Product Management to own and evolve the end-to-end quote-to-bind experience across our Personal Lines Auto and Homeowners portfolio. This role is responsible for defining product strategy, prioritizing roadmap initiatives, and optimizing the customer journey to improve conversion, customer experience, and profitability.

The ideal candidate brings deep Property & Casualty insurance expertise, a strong understanding of digital quoting and underwriting processes, and a proven ability to lead cross-functional teams in delivering business results.

What You'll Do

• Own the end-to-end digital quote-to-bind experience, from lead intake through quote and policy purchase.
• Define and execute the product strategy and roadmap for the Personal Lines digital customer journey.
• Improve conversion, usability, and customer experience through data-driven insights and experimentation.
• Identify customer friction points and prioritize enhancements that drive measurable business impact.
• Establish and monitor key performance indicators, including quote completion, bind conversion, customer experience, and profitability metrics.
• Lead testing and optimization efforts to continuously improve digital performance.
• Partner closely with Underwriting, Pricing, Product, IT, UX, Analytics, and State Management teams to deliver strategic initiatives.
• Leverage analytics, customer insights, and emerging technologies to inform product decisions and improve outcomes.
• Present performance results, recommendations, and roadmap priorities to senior leadership.

What You'll Bring

• 7+ years of experience in Property & Casualty insurance, digital product management, digital experience, or quote-to-bind optimization.
• Direct Personal Lines Auto and/or Homeowners insurance experience required.
• Deep understanding of digital quoting, rating, underwriting, binding, and policy issuance processes.
• Experience owning product strategy, roadmap development, and feature prioritization.
• Proven success improving digital customer experiences and conversion performance.
• Strong analytical skills with experience using data to drive decision-making.
• Experience with A/B testing, experimentation, and customer journey optimization.
• Ability to influence and align cross-functional stakeholders across business and technology teams.
• Excellent leadership, communication, and problem-solving skills.
• Experience leading digital product initiatives within Personal Lines insurance.
• Experience working with analytics, predictive modeling, AI, or personalization capabilities.
• Experience driving large-scale digital transformation initiatives.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job- we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture:

Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits:

Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth:

Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility:

Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy:

The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range:

$150,000 - $185,000

Benefits Highlights:

At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.
• 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.
• Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.
• Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com. We are proud to be an equal opportunity employer.

Important Notice: The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time.