Director - digital product management (core services apis)

American Express Global Commercial Services (GCS) Products is the leading payment card issuer for corporations and small businesses, offering products and services to help them run and grow their business. Within GCS Products, the Core Platforms & Architecture team is seeking a dynamic individual to help create and bring to market the next generation of Client Account management capabilities through API products.

The Director of Core Services will lead a newly formed team focused on evolving how American Express creates, manages, and connects Commercial Client profile data across our products and experiences. This leader will help establish consistent approaches to APIs, platform integration, and product development while advancing the modernization of our technology ecosystem. The team will partner closely across Product and Technology to translate customer needs and business processes into scalable, reusable solutions that can serve multiple products and markets. As part of the broader Core Services organization, this leader will also oversee demand management, prioritization, and planning across seven global data platforms, helping ensure teams and investments are focused on the highest-value business and customer opportunities.

RESPONSIBILITIES

• Lead, inspire, and develop a strong performing team of product professionals owning functional domains and API products
• Define roadmap and dynamically prioritize business requests with engineering capacity to deliver competitive offerings that meet customer needs
• Provide thought leadership during concept development, end-to-end user experience design, feasibility assessment, and delivery
• Effectively engage multiple cross-functional partners to lead the end-to-end implementation of a new features and capabilities (e.g., Business, Engineering, Risk, Legal, Compliance, etc.)
• Structure and lead team-wide processes, communications, and continuous improvement

QUALIFICATIONS

• Extensive experience in product development
• Strong technical background with understanding of API and domain architecture
• Proven ability to identify and understand business needs, turn them into technology solutions, and effectively prioritize the roadmap for delivery
• Change agent not afraid to challenge the status quo, with an orientation toward process improvement and innovation
• Prior experience leading large-scale initiatives within a matrix environment
• Proven thought leadership, able to identify and synthesize trends to provide valuable analysis and recommendations for improvement to leadership team
• Strong collaborative, relationship management and conflict resolution skills. Consistent track record of engaging with and influencing partners in a matrixed environment to achieve outcomes without direct responsibility
• Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds
• Highly motivated self-starter with a sense of urgency, positive attitude, and the ability to excel in a fast paced and dynamic environment
• Embodies a "team" mentality in all that you do, with a proven ability to take ownership for progressing project delivery
• Bachelor's degree in business, computer science, engineering, or a related field

Preferred Qualifications:

• Master's degree
• Strong people leader with demonstrated ability to develop people and build highly effective and results-driven culture

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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