Outbound call center team lead

We are looking for an experienced and performance-driven Team Lead to lead our TR, IT and DE sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.

You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.

Responsibilities

• Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
• Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
• Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
• Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
• Set clear sales targets and ensure consistent accountability across the team
• Analyze team performance and provide clear reporting and insights to management
• Foster a culture of ownership, transparency, high performance, and continuous improvement
• Ensure compliance with internal processes, quality standards, and company policies

2+ years of experience leading sales or call center teams of 10+ people

Fluent English is required

Turkish at B1 level or higher is required

Knowledge of German or Italian, even at a basic level, will be considered a valuable asset.

Strong analytical skills with confidence in working with KPIs, dashboards, and performance metrics

Proven ability to coach, motivate, and develop high-performing sales teams

Excellent communication, leadership, and organizational skills

Ability to thrive in a fast-paced, performance-driven environment

Experience in iGaming, sales, or customer retention is a strong advantage

Competitive salary with performance-based bonuses

100% fully remote (if Belgrade hire then hybrid)

Full onboarding and ongoing leadership development

International, supportive, and high-performance working environment

Clear opportunities for career growth within the business