Order handling specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Regional Service Operations Manager

Your role and responsibilities

In this role, you will manage the end-to-end Order-to-Cash (O2C) process for spare parts orders, from order intake and processing through delivery and invoicing, ensuring high service quality, operational efficiency, on-time delivery, and customer satisfaction across Southeast Asia and other assigned regions. You will work closely with Service Operations Managers, Field Service Engineers, Sales teams, Project Managers, and customers to ensure accurate and efficient spare parts delivery, in compliance with company procedures.

The work model for the role is: Hybrid #LI-Hybrid

This role is contributing to the Automation - Process Industries (AUPI) in Southeast Asia cluster. Main stakeholders include Service Operations Managers, Service Engineers, Sales Teams, Project Managers, Finance, Supply Chain, and Customers.

• Receiving, reviewing, and processing customer spare parts purchase orders accurately in ERP system (SAP SD/MM).
• Preparing and arranging timely and accurate delivery of customers' spare parts inquiries.
• Issuing order confirmations and proactively communicating delivery status/updates.
• Coordinating with warehouse and logistics teams to ensure on-time delivery.

Qualifications for the role (Mandatory)

• Minimum 2–3 years of experience in order-to-cash (O2C) management, customer service, or inside sales.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
• Strong organizational and multitasking skills with the ability to manage multiple priorities.
• Minimum Diploma in Business Administration, Engineering, Supply Chain, or related field.
• Fluent in English, both written and spoken.
• Must be legally authorized to work in Singapore without current or future employer sponsorship requirements.

What's in it for you?

Opportunity to work in a regional role supporting customers and operations across multiple countries. Exposure to advanced industrial automation, digital solutions, and critical infrastructure industries including Mining & Minerals, Metals, Pulp & Paper, and Data Centers. Career development opportunities within Service Operations, Project Management, and Business Support functions. A collaborative environment that values continuous learning, innovation, and operational excellence.

Benefits

We also offer our employees the following benefits:

• Competitive compensation and performance-based rewards.
• Learning and development opportunities through ABB's global training program.
• Flexible work arrangements and employee wellbeing initiatives.
• Comprehensive healthcare and insurance coverage.

More about us

ABB Automation - Process Industries delivers integrated automation, electrification, and digital solutions that help customers improve productivity, safety, and sustainability across industries including Mining & Minerals, Metals, Pulp & Paper, and Data Centers.