Contracting administrator

We’re looking for a Contracting Administrator to join our IO team at MGS. In this role, you will support the end-to-end contracting, licensing, and onboarding process for advisors and agents by reviewing documentation, coordinating requirements, and ensuring compliance with established guidelines. You will play a critical role in helping advisors become ready to conduct business efficiently while supporting Manulife’s mission of making decisions easier and lives better. This opportunity will allow you to build expertise in insurance operations, licensing administration, and stakeholder management while growing your career within a global financial services organization.

Position Responsibilities:

• Review, validate, and process advisor and agent contracting, licensing, and onboarding documentation.
• Track, collect, and follow up on outstanding requirements to ensure timely completion of contracting and licensing requests.
• Maintain accurate records and update systems to support advisor lifecycle management.
• Collaborate with internal and external stakeholders to resolve documentation, licensing, and compliance-related inquiries.
• Ensure compliance with regulatory requirements, company policies, and service standards while meeting productivity and quality expectations.

Required Qualifications:

• At least 1 year of professional work experience; internal applicants must have a minimum of 1 year in their current role.
• Experience using Microsoft Office applications and business systems for data entry, document review, and case management.
• Bachelor’s degree in Business Administration, Management, Finance, Health Sciences, or any related discipline.
• Strong organizational skills with the ability to manage multiple cases, documentation requirements, and deadlines accurately.

Preferred Qualifications:

• Experience in insurance operations, advisor/agent contracting, licensing, onboarding, or credentialing.
• Knowledge of insurance industry regulations, compliance requirements, and advisor lifecycle processes.
• Strong verbal and written communication skills with a customer-focused approach.
• Excellent attention to detail, analytical thinking, and problem-solving skills.
• Demonstrated ability to work independently, adapt to changing priorities, and collaborate effectively across teams.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid