Job Description

Dispute Analyst - Nordic Operations

We are looking for a Dispute Specialist to join our Nordic Operations team. Our team supports leading Nordic financial institutions and works with payment card disputes, chargebacks, claims handling, investigations, and related operational processes. Depending on your experience, skills, and business needs, your responsibilities may vary across different stages of the dispute lifecycle.

This role offers an opportunity to develop within a professional and international environment where quality, collaboration, customer focus, and continuous learning are highly valued. Whether you are early in your career or already have experience within banking, payments, financial services, customer operations, or dispute management, we are interested in hearing from you.

Key Responsibilities:

• Investigate and process customer claims and disputes
• Review transactions, supporting documentation, and case-related information
• Ensure compliance with applicable regulations, card scheme requirements, client procedures, and internal guidelines
• Communicate with internal and external stakeholders when required
• Deliver high-quality work while meeting service level agreements and operational targets
• Contribute to process improvements and operational development initiatives
• Collaborate with colleagues across multiple Nordic markets
• Share knowledge and contribute to a positive team environment

Who Are You?

You are a structured and detail-oriented professional who enjoys analytical work and problem solving. You can balance quality and efficiency while handling multiple priorities in a dynamic environment.

You may have experience from:

• Banking or financial services
• Customer service or support operations
• Payment cards and transaction processing
• Visa/Mastercard
• Fraud prevention
• Claims handling
• Dispute and chargeback operations
• Administrative or analytical roles

Previous experience within dispute management, card operations, fraud prevention, or financial services is considered an advantage, but is not a requirement.

Skills and Qualifications:

• Strong analytical and problem-solving skills
• Excellent attention to detail
• Ability to work independently as well as collaboratively within a team
• Strong communication skills
• Ability to prioritize tasks and meet deadlines
• Comfortable working in an international environment
• Good written and spoken English

Language Requirements

Sweden (Stockholm): Fluent Swedish is required, Good written and spoken English

Norway (Oslo and Mo i Rana): Fluent Norwegian is required, Good written and spoken English

Latvia (Riga): Fluent Swedish or Norwegian is required, Good written and spoken English

Additional language skills are considered a strong advantage. Candidates with proficiency in Finnish, Danish, German, or Spanish are encouraged to apply, as additional language skills may create opportunities to support a broader range of clients, markets, and services across our international organization.

What We Offer

• An opportunity to work in a dynamic international environment
• Exposure to leading Nordic banking and payment operations
• Professional development and learning opportunities
• Collaboration with experienced colleagues across multiple countries
• Modern offices and a hybrid way of working
• Competitive compensation and benefits
• A supportive and inclusive team culture focused on continuous improvement
• Fixed-term, one-year contract with the possibility of extension thereafter.

Why Join Us?

At Tieto Banktech, you'll be part of a team that plays an important role in helping financial institutions deliver secure and reliable services to their customers. We believe in collaboration, accountability, continuous learning, and creating an environment where people can develop both professionally and personally.

If you're looking for a role where you can grow your expertise, work with colleagues across the Nordics, and make a meaningful contribution to critical financial services, we'd love to hear from you.

Location: Stockholm, Oslo, Mo i Rana or Riga

Working model: Hybrid (3 days per week in the office, 2 days remote)

Employment type: Fixed-term, one-year contract with the possibility of extension thereafter.

We perform background checks on all final candidates. Tieto declines calls from recruitment companies.

Additional Information

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto

Stay alert to recruitment scams:

• Tieto only communicates via @tieto.com email addresses.
• We never ask candidates to pay fees or share financial details during recruitment.
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog

Remote Type: Hybrid

Job Area: Technical and Functional Expertise

Business Unit: Banktech