M365 engineer l2

Part of Stefanini's Infrastructure Services Division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking M365 L2 Engineer to perform technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them. This role operates under 24x7 rotating shifts schedule with 8 hours shifts.

Job responsibilities:

• Monitor and analyze Office 365 environments and services to maintain service quality in line with Stefanini values and client agreements.
• Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.
• Report operational issues, risks, and concerns to operational or account management as needed.
• Identify opportunities for efficiency improvements and propose actionable recommendations.
• Ensure strict adherence to client-specific policies, practices, and procedures at all times.
• Maintain a continuous learning mindset, staying up to date with best practices and new developments in the industry.
• Contribute ideas to improve existing processes, tools, and team performance.
• Actively share knowledge, expertise, and best practices within the team to support growth and consistency.
• Assist team members during escalations or complex issues, promoting teamwork and knowledge transfer.
• Work closely with the Technical Team Leader to monitor schedule adherence, case quality, SLA compliance, and task completion.
• Participate in team activities and objectives, ensuring adherence to Stefanini's quality standards, procedures, and work instructions.
• Regularly report on task progress, operational issues, and challenges to the line manager.
• Provide suggestions to optimize service delivery and operational processes.

Required qualifications:

Education: Preferred: Bachelor's degree in Business Administration, Information Technology, Engineering, or related fields. A Master's degree is an advantage. Mandatory: Minimum high school diploma (or equivalent).

Experience: Minimum of 6 months of prior experience in service desk in Stefanini. Minimum of 2 years of hands-on experience performing Exchange Online and Microsoft Teams operational tasks in a production environment.

Technical skills: General understanding of IT infrastructure components and how they integrate within enterprise environments. Familiarity with core technologies such as: Microsoft 365 / Office 365, Active Directory, Exchange, Microsoft Teams, Windows Server & Client OS, DNS, Mobile operating systems (iOS/Android).

Soft skills: Excellent verbal and written communication skills, with the ability to explain complex technical matters clearly to both technical and non-technical audiences. Customer-oriented attitude with the ability to prioritize and manage tasks in a dynamic environment. Strong analytical skills and a proactive, problem-solving mindset. Insight into Stefanini's business and service delivery models is a plus. Demonstrated ability to adapt and remain flexible in a fast-paced, changing environment.

Language proficiency: English - Professional working proficiency (written and spoken).

Desired skills or qualifications: Basic knowledge or hands-on experience with PowerShell is highly appreciated.

Work conditions:

Working hours: 24/7 rotational shift model, 8-hour shifts
Working setup (hybrid, on site, remote): Hybrid or remote
Internal application deadline: the 15th of September.

Should you have any questions, please reach out to Evelina Băvis or Eugen Ciocea. The application needs to be accompanied by the candidate's updated resume.