Position Overview

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Regional IT Manager – Middle East and Africa!

The person will lead the strategic and operational management of IT services across the MEA region. This role is accountable for delivering robust, secure, and scalable technology solutions that align with global IT policies while addressing regional business needs. The incumbent will play a key leadership role within the global IT organization, fostering cross-functional collaboration with teams in Europe, the U.S., India, and other geographies to ensure cohesive service delivery and innovation.

The ideal candidate combines deep technical knowledge with strong business acumen and proven leadership capabilities in a geographically distributed, multicultural environment.

Responsibilities

Leadership & Management:

• Supervise, mentor, and develop a team of IT professionals within the region.
• Conduct performance reviews, set goals, and provide ongoing feedback to team members.
• Foster a positive and collaborative team environment, focusing on internal customer experience.
• Manage IT budgets and resources for the region.
• Delegate tasks effectively and monitor progress.
• Maintain a customer-centric and service-oriented culture across the IT functions.

Infrastructure Management:

• Oversee installation, configuration, and maintenance of network infrastructure (LAN/WAN, Wi-Fi), servers, laptops, and other IT equipment and services within the region, adhering to corporate standards and in collaboration with the global IT infrastructure teams.
• Ensure the availability, reliability, and security of IT systems.
• Manage and troubleshoot network connectivity issues.
• Implement and maintain disaster recovery and business continuity plans as required.

Security & Compliance:

• Enforce corporate IT security standards and practices across the region.
• Assist in the monitoring of network and endpoint security and response to security incidents.
• Ensure compliance with relevant corporate policies, regulations, and industry standards (e.g., HIPAA, PCI DSS).
• Manage user access and permissions, following corporate Identity and Access Management policies and procedures.

Project Management:

• Manage IT projects within the region, including planning, execution, and implementation.
• Develop project timelines and budgets.
• Drive alignment of regional projects with corporate IT roadmaps and digital transformation goals.

Vendor & Partner Management:

• Manage relationships with local IT vendors, oversee contract execution performance.
• Assist the corporate purchasing team in negotiating contracts and service level agreements, and in managing relationship with IT vendors and resellers in the region.

Communication & Collaboration:

• Communicate effectively with IT staff, end-users, and management.
• Partner with other organizations in the region to understand their IT needs and ensure appropriate solutions are provided.
• Work very closely as an integrated team with global IT management to provide regular updates on corporate and regional IT initiatives and issues, handle incident management in the scope of responsibility.

Continuous Improvement:

• Stay up-to-date with the latest IT trends and technologies.
• Identify opportunities to improve IT effectiveness and efficiency.
• Recommend and implement new technologies and solutions, working in collaboration with the corporate IT infrastructure teams to guarantee the delivery of standard solutions within a common operating model.

Qualifications

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Minimum of 10 years of proven experience in IT management, in a multi-national context (Europe, USA, Asia), with experience in a multi-site or regional scope.
• Excellent leadership, communication, and interpersonal skills, including in a multi-cultural environment.
• Strong experience in budgeting, resource and project management.
• Knowledge of relevant technologies and platforms (e.g., Windows, MacOS, Mobile devices, Office 365, Windows Server, Linux, storage, cloud computing, networking, cybersecurity).
• A prior operational experience in one or more of those area is required.
• Relevant certifications (e.g., CompTIA Security+, MCSE, CCNA) are a plus.

Preferred Skills:

• Experience in enterprise, large multi-cultural work environment is required.
• Experience in the High Tech industry.
• Prior experience in Software Development or IT operations in a software product oriented organization would be appreciated.
• Knowledge of ITIL or other IT service management frameworks.
• Experience with end user devices (laptops, mobile devices, related management tools) would be appreciated.
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP) would be a plus.

Work Culture & Collaboration:

The role requires seamless collaboration with peers and teams in the U.S., Europe, India and other global locations. Flexibility to work across time zones, along with cultural sensitivity and adaptability, is essential for success.

Company Overview

74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive. For more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe.

Why 74Software?

We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact. We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.