Worldlink network operations analyst

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Business Overview:

WorldLink is Citi’s primary cross-currency payments capability, enabling clients to efficiently and seamlessly make payments from their primary functional currency account(s) to beneficiaries in over 135 currencies. WorldLink facilitates cross-border payments and is coupled with an embedded FX capability.

Leveraging Citi’s in-country expertise, Worldlink Payment Services, helps the client to improve operational efficiency and offering a choice of payment methods, such as Funds Transfers, ACH, Cheques, Instant Payments, Wallets & Card payments.

WorldLink addresses key client challenges and objectives including navigating local country regulations and payment requirements, efficiently managing beneficiaries, managing FX exposure, increasing efficiency, automated processes and achieving centralization and control.

Role Overview:

The Network Operations team is responsible for the management of WorldLink’s global partners. Network Operations are key point of contact for Product, Service and Operations staff across the globe for questions related to the Cross Border Payments Solutions and our network.

This successful candidate will be required to work independently, with internal teams and external partners across multiple cross functional families by driving results and process improvements/efficiencies, whilst having the ability to be completely adaptable to changing business requirements and deliverables is essential.

What you’ll do:

Leadership & People Management:

• Demonstrated experience in coaching, mentoring, and identifying skill gaps within a team
• Drive a high-performance culture through regular feedback, training, and manage career development plans
• Manage workload allocation, prioritization, and succession planning

Query Management & Oversight:

• Exhibits strong knowledge and expertise in the products, payment offerings and capabilities
• Manage, review and respond to queries, timely escalation of key issues to the senior manager, manage client expectations by providing updates & timelines for resolution/completion
• Considered an SME across the Business with regards to Products supported - is considered the person who can answer most questions and will support teams to provide solutions to their problems

Stakeholder Management:

• Develops strong relationships within management across the Business along with all stakeholders at Citi
• Responsible for escalation management including presenting cohesive client satisfaction updates to senior management
• Comfortable investigating root-cause of any issues, client dis-satisfaction etc and escalating to the senior management
• Engage proactively with internal stakeholders (e.g., product teams, technical support, sales) to address operational challenges and improve service delivery
• Support business initiatives including product/currency expansion; confirming capacity for new business and defining processing capabilities

Risk & Control:

• Appropriately assess risk when decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
• Driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Continuously Identify process improvement opportunities and communicating to management for consideration

What we’ll need from you:

• Experience in payments, FX or other related functions in the financial services industry
• Track record leading projects
• Strong analytical skills to evaluate complex issues, activities and processes
• Excellent communication skills: ability to engage and inspire across stakeholder groups
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Education:

Bachelor's degree in Business, Finance, or a related field

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time